Co-op Student, Payments (PRESTO) Channel Products & Central System

Contract up to 4 months starting September 2026

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.

The Metrolinx Payments (PRESTO) Customer Experience team is looking for an Intern to assist with the planning design and implementation of initiatives to continuously improve the Customer Experience of the PRESTO fare payment system used by 11 transit agencies within the GTHA and Ottawa regions. You will report to the Senior Product Owner Customer Channels.

What will I be doing

• Support functional usability and exploratory testing on digital products and back-office systems to ensure compliance with business requirements.

• Help identify document and track defects in Service Now ensuring clear descriptions steps to reproduce and severity assessment.

• Assist in backlog management by documenting new issues and defects as identified ensuring they are tracked organized and available for prioritization alongside other backlog items.

• Participate in testing related to fare media transactions account management and integrations between digital channels and back-office systems.

• Support end-to-end testing across front-end (customer-facing applications) and back-office systems to validate payment processing reconciliation and reporting accuracy.

• Assist with regression testing to confirm bug fixes and prevent new issues from arising.

• Support efforts to ensure the product meets accessibility usability and quality expectations for public transit users.

• Support Product governance activities by coordinating materials tracking action items preparing meeting summaries and supporting additional stakeholder forums such as Product Team touchpoints operational reviews and planning sessions.

• Participate in customer observation and research activities by visiting stations customer service locations and transit environments to observe how customers interact with PRESTO products and services.

• Conduct research on industry trends emerging technologies and leading practices to identify opportunities for improving PRESTOs digital products services and customer experience.

What Skills and Qualifications Do I Need

• Must be enrolled in a full-time accredited co-op program in order to be considered for this position.

• Must be at least 15 years of age before starting employment

• Enrolled Computer Science Software Engineering Web/App Development Customer Experience Design User Experience Design or similar program at a post-secondary institution

• Demonstrated computer skills including proficiency in Microsoft Office applications and web-based tools.

• Comfortable working with spreadsheets dashboards and reporting tools for tracking and presenting findings.

• Experience with Service Now and/or JIRA for backlog management is a plus.

• Strong interpersonal written and oral communication skills with the ability to work independently and as part of a team.

• Strong communication and collaboration skills to work with clients vendors digital teams and back-office teams

• Experience in customer experience user experience design public transit or the payment card industry are assets.

• Interest in digital products and public transit

Dont Meet Every Requirement

If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at: or email.

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

Should it be determined that any background information provided be misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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