Cloud Solution Architect AI Business Solutions

The Customer & Commercial Success (CCS) organization is the connected engine that turns Microsofts commercial strategy into execution at scale making it simpler and faster for the field to win for every customer in every segment region and role. The organization brings together planning landing execution excellence services portfolio and delivery and field activation to accelerate customer value drive growth and strengthen the end-to-end experience across every customer moment.

Do you have a passion for Power Platform and SharePoint helping customers build secure resilient platforms that power AI transformation while using best-in-class tools created by Microsoft Are you looking for a role where you can interact directly with large enterprise customers to grow their platforms Do you want to join one of Microsofts fastest-growing businesses If so we are looking for you!

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customers most important solutions. As a key technical resource for the customer you will be primarily focused on delivering proactive services such as education workshops delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

- Coordinate and plan a comprehensive set of deliveries to proactively address customer priorities and ensure goals are met.

- Drive and participate in proactive delivery management spot resiliency and security issues analyze problems and provide solutions to meet customer needs.

- Deliver proactive and reactive support including onsite presence as needed.

- Provide strategic guidance to help customers modernize their platforms and prepare for AI-enabled business transformation.

- Evaluate customer environments and deliver data-driven recommendations that align technology investments with business objectives operational excellence and transformation goals.

- Work with support teams account teams product engineering teams and other stakeholders to ensure streamlined customer experience.

- Apply lessons learned for continuous process and delivery improvement.

- Share and gain knowledge through communities.

- Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.

Cloud Solution Architecture IC4 - The typical base pay range for this role across Canada is CAD $96000 - CAD $177600 per year.

Find additional pay information here:
Solution Architecture IC4 - Léchelle salariale de base typique pour ce rôle dans lensemble du Canada est de 96000 $ CAD à 177600 $ CAD par année.

Pour plus dinformation au sujet de la rémunération veuillez cliquer ici:
poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusquà ce que le poste soit pourvu.

This position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant légalité daccès à lemploi. Tous les candidats qualifiés seront pris en considération pour lemploi sans égard à lâge à lascendance à la citoyenneté à la couleur aux congés médicaux ou familiaux à lidentité ou à lexpression de genre aux renseignements génétiques à létat dimmigration à létat matrimonial à létat de santé à lorigine nationale à un éventuel handicap physique ou mental à laffiliation politique au statut de vétéran protégé ou au statut militaire à la race à lethnie à la religion au sexe (y compris la grossesse) à lorientation sexuelle ou à toute autre caractéristique protégée par les lois ordonnances et règlements locaux applicables. Si vous avez besoin daide avec des accommodements religieux et/ou dun accommodement raisonnable en raison dun handicap pendant le processus de candidature apprenez-en plus sur la demande daccommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC