CLK 12R Customer Service Representative Closing Date Extended, Additional Vacancies Added

The Team
Youll be joining the In-Person Services Team as a Customer Service Representative at an established Service Delivery office. This role is part of a dynamic and diverse team that values inclusivity and this public-facing position youll work closely with a variety of colleagues who provide exceptional service to the community. We are committed to fostering a workplace where everyone feels valued and supported and we encourage applicants from all backgrounds to apply.

The Role
In this role as a Customer Service Representative youll be responsible for helping people in-person by phone and through digital channels. Youll handle tasks like data entry reviewing applications processing payments and offering solutions that follow government guidelines. Your work will have a direct impact on the lives of British Columbians by delivering kind helpful and inclusive service that truly makes a difference. We are committed to providing Service with Heart to everyone we serve.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent (such as B.C. Adult Graduation Diploma BCAGD GeneralEducational Development Certificate GED etc.).
• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high volume fast paced rapidly changingenvironment through in-person virtual technologies and telephone interactions.
• Experience using digital applications/databases to search for and record information.
• Experience in word processing/data entry and using computer applications such as MS WordOutlook and Excel.

Preference may be given to applicants with one (1) or more of the following:

• Experience with conflict resolution and de-escalating emotionally charged situations.
• Experience providing services to clients experiencing poverty substance use and/or mental health concerns.
• Experience maintaining administrative files and record keeping.
• Experience delivering service in a regulated and/or legislated public service sector environment(such as municipal provincial federal) while following processes and procedures.
• Customer service training and/or certification.
• Experience handling financial transactions from the general public (such as payment processingcash handling).
• Additional years of experience in any of the above requirements and/or preferences.

Willingness Statements:

• Willingness to travel occasionally to provide relief coverage to other work sites (Service BCCentres exam locations etc.).

For questions regarding this position please contact.

About this Position:
Amendment September 23 2026: Additional vacancies added and posting closing date extended to October 7 2026.
There are currently four (4) vacancies available; one (1) in Cranbrook one (1) in Golden and two (2) in Fernie/Sparwood office.
These positions require full-time in-person work at the physical locations listed above (Cranbrook Golden and Fernie/Sparwood offices).
An eligibility list may be established to fill future permanent vacancies in all locations listed above (Cranbrook Creston Invermere Golden Fernie and Sparwood).
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating adiverse workplaceto represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

TheIndigenous Applicant Advisory Serviceis available to Indigenous (First Nations status or non-status Inuit or Métis) applicants originating from the land now known as Canada seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

Join the BC Public Service a Canadas Top 100 Employers award winner that offers diverse career opportunities in more than 200 occupations across 280 communities throughout British Columbia. Youll enjoy competitive benefits a healthy work-life balance and meaningful work that supports your professional growth. Build your career in beautiful British Columbia.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples such as your responsibilities projects youve worked on or accomplishments. Find more information on the recruitment process including helpful tips and videos about the application process visit theYour Job Application page of MyHR.

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- Ensure your resume includes your educational accomplishments employment history including start and end dates (month and year) of your employment and any relevant information that relates to the job to which you are applying.

Questionnaire: YES- You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge skills abilities competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying visit theTechnical Assistancepage of MyHR.