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Client Success & Business Development Manager
Job Location:
Job Location:
Saint Catharines - Canada
Hourly Salary:
$ 21 - 25
Hourly Salary:
Posted:
5 June 2026 (30+ days ago)
Posted:
Application Deadline:
12 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Replies within 24 hours
Benefits:
- Competitive salary
- Opportunity for advancement
About the Role
Culligan Niagara is seeking an experienced Client Success & Business Development Manager to support customer
Culligan Niagara is seeking an experienced Client Success & Business Development Manager to support customer
retention business growth client relationship management and customer experience initiatives across residential
and commercial markets. This senior-level role requires a mature and highly professional individual with extensive
experience in customer relations client management business development leadership and communication. The
successful candidate will play an important role in supporting both English and Spanish-speaking clients across the
Niagara Region market.
Responsibilities
Build and maintain long-term relationships with residential and commercial clients
Support customer retention and client satisfaction initiatives
Professionally manage customer concerns escalations and conflict resolution
Support business development and account growth initiatives
Assist with B2B relationship management and client communications
Collaborate with management and operational teams to improve customer experience and service efficiency
Support marketing outreach and client engagement initiatives
Coordinate with internal departments to maintain high customer service standards
Assist with project development and operational support initiatives
Maintain detailed customer records communications and follow-up activities
Represent the company professionally in all customer and business interactions
Qualifications
Advanced professional communication skills in both English and Spanish written and verbal
Minimum 20 years of customer-facing experience in customer service customer relations account management hospitality or client success environments
Minimum 3 years of experience in management leadership business development or operations coordination roles
Experience in B2B relationship management and direct client support required
Experience in marketing communications public relations or customer engagement initiatives required
Strong conflict resolution interpersonal and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Strong understanding of customer retention and relationship-building strategies
Post-secondary education in business marketing hospitality management communications or related fields is
Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act training completed
Worker Health and Safety Awareness training completed
- Valid G2 Drivers License
- Valid G2 Drivers License
What We Offer
Competitive compensation
Long-term career growth opportunities
Supportive and collaborative work environment
Stable full-time employment
Opportunity to contribute to the continued growth of a customer-focused organization serving diverse communities
across Niagara Region
Culligan Niagara is an equal opportunity employer. We thank all applicants for their interest; however only those
selected for an interview will be contacted
Compensation: $21.00 - $25.00 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy delicious water for our customers in their homes offices businesses and industrial facilities around the world. Our complete line of water softeners water filtration systems commercial and industrial water treatment solutions drinking water systems whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner and not to Culligan Corporate.
Required Experience:
Manager
About Company
Culligan is a water systems treatment company for homes & businesses. Our water solutions are designed to provide you with cleaner, safer & great-tasting water.
