Client Success Account Manager

AboutPayByPhone

AtPayByPhone our strength is our people. Behind our product is a talented creative and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative learning should be constant and work should be enjoyable. As we growwerelooking for people who want to grow with us.

Togetherwereon an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing forward-thinking company and already help more than60 million usersacross North America and Europe. Our technology helps millions of consumers pay quickly easily and securely without waiting in line carrying change or worrying about costly fines.

About The Role

Location: Toronto ON (Remote)

Employmenttype: Full-time

Reports to: Director of Client Success

The Client Manager oversees all aspects of client relationships ensuring the highest level of client satisfaction. They act as the clientsPayByPhoneadvocate to build stronglong termrelationships. This entailsidentifyingdifferent waysto increase adoption ensuring client questions are addressed and onboarding new clients by acting as their project manager. Success in this role shouldultimately leadto the renewal of our contracts an increase inPayByPhoneadoption and result in positive references from our clients.

KeyResponsibilities

• Build strong long-term relationships with assigned clients

• Partner with clients to drive adoption ofPayByPhone

• Renewal of Clients contract withPayByPhone

• Overall responsibility for day-to-day management ofnumerousclients

• Project manage new clients onboarding activitiesincluding:define project scope schedule and task lists as well as set up of client locations testing and internal communications

• Coordinate communications between internal and clients marketing team

• Assistwith client query resolution; routing questions and enquiries internally asappropriate securing satisfactory answers and responding to clientsin a timely manner

• Regular check-ins with client on a monthly/quarterly basis

• Organize document and communicate project post go-live analyses

• Upsell ofadditionalPayByPhoneproduct(s) where appropriate

• Work to engageretainand develop client partnerships and grow revenue

• Collaborating with internalPayByPhoneteams especially Product Development on upcoming features andidentifieddefects.

• Coordinate with Commercial team on Client account management

• Escalate queries and issues when appropriate

• Provide training to clients onPayByPhoneproduct suite

• Ensure Salesforce (SFDC) is regularly updated

Key Requirements

Demonstrated experience / projects

• Minimum 5 years of prior experience in client account management

Technical / Hard Skills

• Strongproficiencyin MS Office Suite specifically Excel

• Salesforce experience an asset

People Management experience (if applicable)

• Able to train and mentor junior team members

Years of Experience

• Minimum 5 years of prior experience in client account management

• Minimum 3 years of project management experience dealing with clients in a technical environment

• Previoussales skills is an asset

Education (post-secondary certification etc.)

• Bachelors degree in Business Administration Computer Science Information Systems OR an equivalent combination of training and experience
  

Travel:

• Ability to travel throughout Canada and the United States for client meetings conferences trade shows and other business-related events.
• Ability to travel up to 2550% of the time as required. (Travel can be within Canada and occasionally to the US as well)

WhatWe Offer

Compensation:The expected salary range for this role is$75000 $85000 CAD. Final compensation will be based on factors such as experience skills qualifications and internal equity.

Vacation:Allpermanentfull-timeemployees start with4 weeks of vacationper year.

Personal Days:Weprovide5 personal days annually in addition to paid sick days to support flexibility and work-life balance.

Comprehensive medical & dentalcoverage:Available to all permanentfull-timeemployees onDay 1 with no waiting period.

Employee Assistance Program (EAP):Access to confidential support services and resources for you and your family.

Career Growth & Learning Support:Opportunities for professional development continuous learning and career progression.

WorkingatPayByPhone

Weoperatein a worldthatsconstantly evolving and change is something we embrace. Our values guide how we show up for one another and for our customers every short we:

• Make things happen

• Stay curious

• Work together

• Have fun

• See through our customers eyes

These principles shape how we collaborate innovate and deliver on our commitments.

Were also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs role requirements and individual qualifications ensuring we reflect the talent and communities we serve.

PayByPhoneis committed to providingaccommodationthroughout the recruitment you require accommodation pleasereach out tousat

Want to see our values in action Visit ourInstagramandLinkedIn. Curious about the story behind our values Head over to ourAbout Uspage to learn more.

Required Experience:

IC