Client Experience & Service Coordinator

Are you passionate about design building relationships and creating exceptional client experiences Do you enjoy problem-solving staying organized and finding solutions

LightForm is looking for a proactive detail-oriented Client Experience & Service Coordinator to join our Edmonton Head Office team.

In this role youll oversee client service and warranty matters from initial inquiry through to resolution. Working closely with clients manufacturers suppliers sales representatives and internal teams youll coordinate service cases manage product returns and ensure every situation is handled with care efficiency and professionalism.

As a representative of a premium design brand youll play an important role in maintaining client satisfaction while balancing vendor relationships company policies and operational needs.

• Manage incoming client service and warranty inquiries through phone and email taking ownership of each case through to resolution.

• Communicate with clients throughout the process providing updates managing expectations and ensuring a positive experience.

• Coordinate warranty claims product replacements repairs credits and Return Merchandise Authorizations (RMAs).

• Work with manufacturers suppliers and internal teams to investigate issues and find effective cost-conscious solutions.

• Gather and maintain accurate case documentation including photographs receipts correspondence and supporting information.

• Monitor outstanding cases and proactively follow up to ensure timely resolutions.

• Prepare documentation and reports for management Accounting and Purchasing teams.

• Identify recurring issues service trends and opportunities to improve internal processes and reduce costs.

• Support preventative maintenance initiatives and help maintain service policies and procedures aligned with company and industry standards.

• Excellent written and verbal communication skills.

• Strong organizational skills and exceptional attention to detail.

• A proactive solutions-oriented mindset with the ability to take ownership and follow through.

• The ability to manage multiple priorities in a fast-paced environment.

• Strong problem-solving administrative and documentation skills.

• Confidence navigating challenging conversations and building positive client and vendor relationships.

• The ability to work independently and collaboratively across multiple departments.

• An understanding of the expectations that come with working with high-end clientele.

• An interest in design lighting and the design industry.

Youll deliver a consistent professional client experience manage service matters efficiently build strong vendor relationships and identify opportunities to make our processes better.

At LightForm we believe great design deserves an equally great experience. Were looking for someone who takes pride in making that happen.

• Competitive salary based on experience

• Paid vacation

• Health and dental benefits

• Employee product discounts

• Opportunities for professional development and career growth

• A collaborative creative and design-focused work environment

• Exposure to leading international design and lighting brands

• Opportunities to attend industry events trade shows and product launches

• A supportive team environment with opportunities to learn and grow

• Company events and team gatherings

Please visit our careers page to see more job opportunities.