Client Development Specialist
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Job Summary
Osler Hoskin & Harcourt LLP is one of Canadas leading business law firms. Advising many of Canadas corporate leaders as well as U.S. and international parties with extensive interest in Canada our more than 1000 firm members are based in offices in Toronto Montréal Ottawa Vancouver Calgary and New York.
Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers students management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path.
The Client Development Specialist is a member of the Client and Business Development Group and reports to the Director Client and Business Development. As a Client Development Specialist you will be responsible for operational and strategic support across a wide range of initiatives including business development planning client relationship management events and client pursuits while supporting lawyers and practice groups.
This job posting is for an existing vacancy.
Major Responsibilities
- Supports lawyers with day-to-day business development activities helping ensure initiatives are executed smoothly and efficiently
- Conducts research and gathers market intelligence to support client outreach pitches and international business development efforts
- Prepares organizes and maintains marketing and business development materials to keep information accurate up to date and easily accessible
- Assists in developing business plans by identifying target clients analyzing competitors and spotting new growth opportunities
- Uses CRM systems to track client interactions maintain client records and generate insightful reports and dashboards
- Supports client onboarding processes and helps monitor ongoing client relationships to enhance engagement and satisfaction
- Helps plan and execute client-facing events such as seminars webinars and conferences including logistics materials and follow-ups
- Assists with drafting RFPs proposals and other client-facing documents to support business development and client acquisition
- Contributes to submissions for legal directories rankings and awards to strengthen the firms external profile and visibility
- Prepares regular reports and summaries (e.g. monthly and quarterly updates) to track business development performance and support leadership decision-making
Position Requirements
Education and Experience
- Demonstrates strong strategic thinking and analytical skills with the ability to develop creative collaborative solutions to support business development initiatives
- Effectively manages multiple priorities meets deadlines and takes accountability for delivering high-quality work
- Maintains a high level of organization strong attention to detail and a client-focused approach in all tasks
- Communicates clearly and professionally both verbally and in writing and works confidently both independently and within a team
- Shows strong proficiency in Microsoft 365 applications including Excel PowerPoint and Outlook with experience in AI tools and CRM systems considered an asset
- Possesses a solid understanding of professional services environments and stays current on market trends competitors and emerging technologies
- Demonstrates flexibility with work hours and is willing to work additional time when required
We are currently working in a hybrid work arrangement which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.
Accessibility and Accommodation
We thank all applicants for their interest in Osler; however only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment and we welcome and encourage applications from people with disabilities and people with diverse backgrounds identities and cultures. Accommodations are available upon request for candidates in all phases of the selection process.
Background and Reference Checks
Please note that any offer of employment will be conditional upon background and reference checks including a criminal record check credit check and employment and educational verifications.
If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canadas leading law firms please reply in confidence with a cover letter and résumé by the closing date.
Please note that we use artificial intelligence to screen assess or select applicants for the position.
No agencies or phone calls/emails please.
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Required Experience:
IC
About Company
Osler is a leading business law firm practising internationally from offices across Canada and in New York. Our clients include industry and business leaders in all segments of the market and at various stages in the growth of their businesses.
