Claims Administrator

What you will do

• Create and register new claims within various claims management systems.
• Prepare process send receive and enter claim intakes while ensuring accuracy and completeness of information.
• Generate and distribute claim forms and related documentation to customers.
• Scan upload index and maintain claim files and supporting documentation within electronic claims systems.
• Download review and process incoming claim-related documents and attach them to the appropriate claim files.
• Match incoming cheques with corresponding claim correspondence and process payment entries within claims systems.
• Process payment transactions and maintain accurate financial and claim records.
• Monitor and manage multiple departmental inboxes ensuring timely review distribution and response to incoming correspondence.
• Review and process documents received through email and designated work queues.
• Prepare claim files and supporting documentation for compliance reviews audits and quality assurance activities.
• Maintain accurate claim records correspondence and documentation in accordance with established procedures and service standards.
• Provide administrative support across multiple lines of business by coordinating claim intake document management payment processing and correspondence handling.
• Collaborate with examiners business partners customers and internal stakeholders to support the efficient administration of claims.
• Ensure all claim-related documentation is properly organized filed indexed and readily accessible to support ongoing claim administration and regulatory compliance.
• Assist with mail handling document scanning filing and other administrative functions to support daily operations and service objectives.

What you will bring

• High school diploma or a college diploma with a minimum of 6 months of professional experience; post-secondary education is preferred.
• Strong proficiency in English for communication with customers and colleagues.
• French language proficiency is considered an asset particularly for communication with customers and/or colleagues in Quebec.
• Strong administrative organizational and analytical skills with a keen attention to detail and the ability to manage multiple priorities.
• Proficiency in Microsoft Office
• Excellent written and verbal communication skills with strong interpersonal abilities.
• Ability to work independently demonstrate initiative and thrive in a fast-paced dynamic environment.
• Customer-focused mindset high sense of urgency and commitment to continuous learning and improvement.
• Reliability punctuality and a positive attitude towards change.
• Team-oriented flexible and capable of supporting various operational tasks.

Why join

• Flexible work arrangements with monthly financial allocations to support your work-life balance;
• Generous starting paid vacation time plus additional vacation days for every year of service;
• Paid volunteer day so you can dedicate time to a cause you are passionate about;
• Paid personal and wellness days to support your total wellbeing;
• Educational assistance of up to $3500 a year (with approval from your manager);
• Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
• Up to 14% of combined contributions to the RRSP matching program;
• Family-friendly maternity/parental leave and
• Many more benefits perks and programs.