Change & Release Coordinator 3

JOB SUMMARY

The Change & Release Coordinator 3 develops implements and continuously improves BCLCs Change & Release Management practices. The roleestablishesand communicates change and release processes roles and responsibilities policies standards and procedures to support effective governance production readiness and policy compliance. As a subject matter expert the Change & Release Coordinator 3 provides advice and guidance to internal and external stakeholders including agile project product and cross-functional teams to enable the safetimely and well-coordinated implementation of changes and releases.

KEY ACCOUNTABILITIES

• Develops andmaintainsrelease plans andcalendars andsupports teams in applying consistent release planning and tracking practices to enable the coordinated implementation of changes and releases into the production environment.

• Maintains and improves change and release governance practices standards and controls to support compliance consistency and service reliability.

• Ensures changes and releases are production-ready prior to implementation and that risks impacts dependencies backout plans and stakeholder communications are appropriatelyidentifiedand managed.

• Partners with technical teams project teams and business stakeholders toidentifyprocess gaps resolve coordination issues and improve readiness for complex or high-risk changes and releases.

• Works closely with internal and external stakeholders to coordinate releases including scheduling dependency management and cross-team readiness.

• Leads the development and continuous improvement of BCLCs change and release management policies processes templates and supporting practices.

• Develops andmaintainschange models including standard and pre-authorized changes to support consistent governance and efficient flow of lower-risk work.

• Ensures changes are appropriately assessed documented approved scheduled and reviewed using a risk-based approach and addresses process non-compliance through follow-up and remediation where.

• Facilitates cross-functional governance forums such as the Change Advisory Board (CAB) with a focus on complex high-risk or emergency changes requiring enterprise visibility coordination or decision support.

• Provides leadership guidance and advisory support to staff and stakeholders on change and release practices including process adherence stakeholder engagement and balancing delivery speed with operational risk

• Supports teams in applying Change & Release Management practices within their delivery models whilemaintainingenterprise visibility consistency andappropriate controlfor higher-risk or cross-team changes and releases.

• Uses reporting metrics and trend analysis toidentifyimprovement opportunities and support better decision-making for change success release performance and service stability.

• Acts as a delegate for their leader as.

QUALIFICATIONS

EDUCATION & EXPERIENCE

• ABachelorsdegree in a related discipline;

• 4 to 6 years of relevant experience in a related field;

• ITIL V4 Foundation or higher certification; related Service Management or Change Enablement certifications are an asset.

• Experience applying ITIL practices in Change Enablement Release Management Deployment coordination or related IT Service Management disciplines.

• Experience working in agile product-based project or DevOps-enabled delivery environments.

• A combination of education experience anddemonstratedskills may be considered.

KNOWLEDGE & TECHNICAL SKILLS

• Advanced knowledge of change governance risk management production readiness and service reliability principles.

• Strong knowledge of software delivery lifecycle practices including agile delivery release planning deployment coordination and operational readiness.

• Strong knowledge of audit control and evidence requirements related to Change & Release Management including the ability to support auditors and provideappropriate relevant and complete evidence.

• Extensiveexpertisein Change & Release Management practices.

• Extensive experience assessing and resolving complex coordination dependency readiness and scheduling issues spanning multiple teams and technologies.

• Advanced technical writing and documentation skills including the ability to develop procedures standards reports and stakeholder communications.

• Experience using IT Service Management and workflow tools to manage change release scheduling approvals and reporting.

• Strong ability to use data metrics and process insights toidentifytrends support decisions and improve change and release outcomes.

COMPETENCIES

• Exceptional attention to detail and accuracy;

• Advanced business acumen;

• Advancedcommunication and presentation skills with an ability to communicate and address issues at all levels of the organization and with external stakeholders.

• Advancedstrategic thinking and prioritization skills; able to respond to a high volume of work with multiple concurrent tasks.

• Extensive problem-solving and analytical thinking skills toidentifypotential issues and risks and address complex operational and coordination challenges.

• Strong collaboration and facilitation skills with the ability to build alignment across teams and stakeholders.

BCLC has organizational Values that reflect the culture we strive tomaintain. All employees are expected to ensure their actions decisions and interactions consistently align with BCLCs Values Respect Integrity and Community.

• Building Trust;

• Customer Focus;

• Welcome change and adapt quickly;

• Hold oneself and others accountable for their behaviours;

Preference may be given to individuals who have the following:

• Understanding of Configuration Management and service mapping concepts.

• Experience working with SaaS providers shared services or managed service enviro