Case ManagerFT-Perm (Bargaining Position Unit)

• Create individualized support and recovery plans with clients and professionals based on assessments.
• Support clients in building independence by teaching daily living skills (e.g. hygiene medication cooking budgeting).
• Coordinate care by connecting clients with social medical and community support.
• Provide crisis intervention and help develop crisis plans.
• Represent the program professionally with clients families and community partners.
• Mediate conflicts and help clients learn problem-solving skills.
• Organize or support social activities to reduce isolation.
• Maintain accurate client records and documentation.
• Work collaboratively with the team contribute ideas and support new staff or volunteers.
• Provide on-call 24/7 crisis support on a rotating basis.
• Assist with preparing units for new clients.
• Provide case management and connect clients with services like housing and ID support.
• Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
• Other duties as assigned by Program Manager and/or designated supervisor.

• Post-secondary education in Social Services / Human Services or equivalent field.
• Minimum 3 years working experience with client population group.
• Understanding of challenges faced byclient group adults and senior with challenges eg: mental illness addictions physical health concerns and homelessness etc.
• Proficient in intake assessment crisis intervention advocacy and problem-solving to support client needs.
• Ability to build therapeutic relationships and collaborate with clients on goals.
• Familiarity with community resources and professional services.
• Strong teamwork skills in a multidisciplinary environment.
• Strong interpersonal communication and counselling skills to effectively engage clients in sensitive areas such as life skills healthy living and relationships.
• Solid computer literacy for maintaining records files and reports.
• Effective analytical organizational and time management skills for coordinating client support and program activities.
• Demonstrates cultural competency with an understanding of diverse backgrounds and inclusive practices.
• Must have a valid drivers license insurance and a reliable vehicle to travel within the region.

• Staff will be required to work in clients rooms and may therefore be exposed to secondhand smoke.
• May also be required to be on-call as emergency contact for after hours.
• Frequent travel within the Central LHIN will also be required.

• A comprehensive compensation and benefits package including medical dental vision life insurance and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave and Parental leave top up program

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting or .