Canada Enrollment Advisor

City University of Seattle (CityU) is a distinguished and comprehensive private nonprofit university and an affiliate of National University. We serve students regionally nationally and globally reaching across borders to impart knowledge and empower individuals. With a focus on adult learners and online students we provide flexible accessible programs tailored to meet the needs of the modern learner. Offering over 60 academic degree programs we are committed to expanding our students knowledge skills and possibilities. Our mission is deeply rooted in the belief that education can improve lives. We invite you to join us in our commitment to fostering community promoting diversity and providing an environment where every student can thrive and achieve their educational goals.

Job Summary:

The Enrollment Advisor serves as a primary point of contact for prospective and newly admitted students throughout the enrollment journey. This role builds relationships with prospective students provides personalized admissions and program guidance supports applicants through the application and admission process and helps ensure a smooth transition into their first courses at CityU.

The Enrollment Advisor works collaboratively with colleagues across Enrollment Student Success Marketing Academic Affairs and other university departments to provide a welcoming responsive and student-centered experience. The successful candidate will be comfortable working with a diverse student population managing multiple priorities and guiding students through complex information and processes with clarity and care.

Essential Duties and Responsibilities:

Student Recruitment & Engagement

• Builds relationships with prospective students through timely and personalized outreach by phone email virtual meetings and in-person interactions.
• Responds to inquiries and provides accurate information about CityU programs admission requirements tuition financing options and the enrollment process.
• Meets with prospective students to understand their educational goals and provide appropriate program and admissions guidance.
• Conducts timely follow-up with prospective students and maintains accurate records of interactions and enrollment activity in university systems.
• Participates in information sessions recruitment activities community events and other outreach initiatives.
• Develops referral and community relationships that support student recruitment and enrollment.

Admissions & Enrollment

• Guides prospective students through the application process including required documentation deadlines and next steps.
• Reviews application materials for completeness and prepares application files for academic review.
• Participates in program-specific admissions interviews and processes as assigned.
• Communicates admission decisions and enrollment requirements clearly and professionally.
• Helps admitted students complete required steps toward enrollment and initial course registration.
• Identifies enrollment barriers and works with students and appropriate university departments to resolve issues.

Student Support & University Engagement

• Supports newly admitted students as they transition from admission to enrollment and their first courses at CityU.
• Maintains accurate student records and serves as a liaison between students and appropriate university departments.
• Advocates for a positive student experience while following university policies and procedures.
• Represents CityU at community events information sessions and other university activities as assigned.
• Maintains current knowledge of CityUs academic programs admissions policies enrollment processes and student financing options.
• Maintains knowledge of applicable privacy legislation including provincial and federal requirements and university policies governing student records and confidentiality.

Minimum Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelors degree or equivalent combination of education and relevant experience.
• At least two years of experience in admissions enrollment student advising recruitment customer service higher education or a related field.
• Excellent interpersonal written and verbal communication skills including the ability to explain complex information clearly.
• Strong organizational skills attention to detail and ability to manage multiple priorities and meet deadlines.
• Demonstrated ability to work effectively with individuals from diverse cultural racial ethnic socioeconomic and professional backgrounds.
• Ability to exercise sound judgment maintain confidentiality and handle sensitive student information appropriately.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency with Microsoft Office and experience working with CRM database or student information systems.

Preferred Qualifications:

• Experience working in a Canadian post-secondary institution.
• Experience with admissions enrollment advising student recruitment or student services.
• Experience working with adult learners graduate students or diverse student populations.
• Experience with PeopleSoft or another student information system.
• Familiarity with Canadian post-secondary admissions processes and privacy requirements.
• Experience with community outreach or professional relationship development.

Physical Demands:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job the employee is frequently required to sit talk hear and perform repetitive motions of the hand and/or wrists.
• The employee is occasionally required to stand walk grasp or handle feel and reach.

Working Conditions:

The working conditions described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Work is generally performed indoors in a typical office setting. This is a hybrid position.
• Attendance at occasional evening or weekend meetings may be required.

Location:

Vancouver British Columbia

Salary information:

CAD 60000 - 65000

Benefits Information:

We offer acomprehensive benefits package including paid holidays and paid time off; supplemental health plan; retirement savings plans with employer matching; tuition benefits; and other workplace perks such as flexible work schedules selective commuter subsidyemployee recognition program anniversary awards etc.

City University of Seattle accepts applications through this online process only. For consideration please submit a complete application packet. A complete application is one that includes:

• Completed Electronic Application Form
• Resume
• Cover Letter

Once you have created a profile please remember to record your password. If you use the Help Desk feature responses will be sent to your Interview Exchange with qualifications and experience most aligned with current needs will be contacted by a hiring manager. Once the position is filled you will see a status update in your account profile.

If you encounter technical problems while applying for a position please use the Help Desk feature in your Interview Exchange account to submit the issue to technical support. For non-technical issues or questions please email

City University of Seattle is an equal opportunity employer and is continuously working to build a diverse faculty and staff. City University strongly encourages inquiries from all qualified individuals interested in becoming part of the CityU team including women Aboriginal peoples persons with disabilities and members of visible minorities.