CAE, Customer Service Engineer for Virtual Manufacturing & Costing simulation software

At Cadence we hire and develop leaders and innovators who want to make an impact on the world of technology.

CAE Customer ServiceEngineer customer supportVirtual Manufacturing & Costing

Purpose:

Provide Technical Support Sales Support and Training forCadence MSC Virtual Manufacturing & Costing(VMC)product lines Simufact and FTI; contribute to the product documentation training materials and similar.

Responsibilities:

• Application and support of manufacturing simulation in an international environment.
• Helpdesk support for our customers and international sales partners (web portal e-mail and telephone) to resolve customer issues.
• Creation of application examples tutorials training material and other documentation for our software. Define and promote industry best practices.
• Preparation and conduction of mainly customer-specific training courses.
• Independent and autonomous conduction of service projects.
• Thoroughly document product issues interact effectively with colleagues in Product Development sales support and other departments.
• Drive product evolution and quality via feedback to other groups in the company.
• As part of all tasks: continuously analyze the fields of application of our simulation and investigate potential improvements in modeling numeric and implementation.
  

Requirements.

Work Experience:

Good general knowledge in the CAE technical field up to 5 years of experience.

Preferably relevant professional experience including internships and similaror otherwise acquired theoretical and practical knowledge in one or more of the mentioned manufacturing technologies.

Preferably simulation experience including internships and similarin the field of non-linear finite elementspreferably with the manufacturing processes mentioned.

Knowledge Skills and Abilities:

Strong understanding of the physical and material science fundamentals and interactions of metal manufacturing processes in particularforming welding oradditive manufacturing welding.

A working knowledge of theFTI orSimufactproductsis of advantage.

Business fluent written and spoken English skills are required.

Good knowledge of Windows and/orLinuxsystems isdesirable.

Some knowledge of Python MATLAB or other computerlanguage(e.g. C Fortran etc.) is desirable.

Availability to travel as required.

Highly motivated individuals and work to task completion including occasional and autonomous way of working ability to work in a team and willingness to learn

Education:

Completed university degree - mechanical engineering or materials engineering - with a focus on production engineering forming technology welding technology or additive manufacturing; alternatively with focus on Computer Aided Engineering Finite Element Method and / or other numerical and mathematical highlydesirable.

We are happy to offer career changersor graduateswith adequate knowledge and experience an opportunity.

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