Business Process & Training Specialist, Integrated Operations Centre (IOC)

In collaboration with the Manager Business Processes and Training the incumbent will play a key role in the continuous improvement of the Integrated Operations Centre (IOC). The person will analyze document and optimize business processes coordinate the development and maintenance of operational manuals and procedures and support the creation of training programs that promote operational excellence regulatory compliance and successful change adoption.

Responsibilities

• Develop a thorough understanding of IOC operations processes and operational challenges.
• Analyze map and optimize business processes to support operational efficiency and strategic objectives.
• Develop update and maintain operational manuals procedures and related documentation while ensuring regulatory compliance.
• Facilitate workshops and meetings with stakeholders to document current and future-state processes and identify improvement opportunities.
• Collaborate with operational teams IT teams and subject matter experts to assess validate and implement business and technology solutions.
• Support teams through process system and procedural changes by ensuring effective communication and change management practices.
• Coordinate the development maintenance delivery and continuous improvement of IOC training programs.
• Train coach and evaluate instructors to ensure consistency quality and compliance of training activities.

Qualifications :

• Bachelors degree or college diploma in a relevant field.
• Minimum of five (5) years of experience in a regulated transportation environment preferably in an operational setting.
• Experience in roles such as airline auditor passenger services supervisor airport trainer or another related operational function.
• Strong analytical skills with demonstrated ability to assess complex processes identify opportunities and implement practical improvements.
• Proven ability to build collaborative relationships influence stakeholders and work effectively in a fast-paced environment.
• Experience in project management continuous improvement methodologies change management and knowledge of aviation regulations (e.g. CARs 705) are considered assets.
• Excellent proficiency with MS Office (Word Excel Outlook Teams) and demonstrated ability to use collaborative digital tools and AI solutions (e.g. Copilot). Ability to quickly learn and adapt to new technologies.
• Oral and written fluency in French and English*
  A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English both orally and in writing with colleagues customers and other stakeholders in Quebec the rest of Canada and internationally.

Additional Information :

Artificial intelligence tools are used to analyze applications whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat we foster an environment where inclusiveness respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women members of visible minorities ethnic minorities aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation please contact us in order to work together in meeting adequately your needs. 

Remote Work :

No

Employment Type :

Full-time