Business Intelligence Specialist Payments Health Reporting

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provide specialized business intelligence analytics and project delivery support for Payments Health Reporting.

Lead the ongoing development enhancement and operation of enterprise reporting that provides transparent decision-useful insights into payments performance risk and control health.

Partner with business technology data risk and governance stakeholders to define reporting requirements improve data quality and visualization establish and calibrate meaningful thresholds and escalation criteria and deliver reporting initiatives from planning through implementation.

Apply strong analytical judgment and stakeholder management to identify trends translate complex information into actionable insights and enable timely management decisions and continuous improvement.

KEY ACCOUNTABILITIES

CUSTOMER

• Lead the development production and ongoing enhancement of Payments Health Reporting products dashboards scorecards and management insights for enterprise stakeholders.
• Engage business technology data risk control and governance partners to understand objectives translate needs into clear business and reporting requirements and manage expectations across multiple stakeholder groups.
• Analyze payments performance risk control incident issue and customer-impact data to identify trends emerging concerns root causes and opportunities for management action.
• Design and refine intuitive reporting views and executive-ready narratives that convert complex data into clear actionable insights for audiences at varying levels of seniority.
• Facilitate the definition documentation validation and periodic review of metrics thresholds tolerances and escalation criteria in partnership with accountable data and business owners.
• Provide subject matter expertise and practical guidance on Payments Health Reporting metric interpretation data lineage threshold application and reporting processes.
• Manage reporting initiatives and enhancements through structured project planning requirements gathering prioritization testing implementation communication and post-launch stabilization.

SHAREHOLDER

• Produce accurate timely and consistent Payments Health Reporting for management and governance forums supported by clear analysis of performance risk control health and emerging themes.
• Establish and maintain reporting governance including metric definitions calculation logic data sources ownership refresh schedules quality controls thresholds and escalation protocols.
• Assess the effectiveness of existing metrics and thresholds using trend variance and outcome analysis; recommend adjustments that improve sensitivity relevance and decision usefulness.
• Perform data validation reconciliation and exception analysis working with source-system and data owners to resolve quality completeness lineage and timeliness issues.
• Develop decision-quality insights escalation summaries and recommendations that enable leaders to understand material movements prioritize action and monitor remediation or improvement commitments.
• Maintain a prioritized roadmap and delivery plan for reporting improvements balancing stakeholder needs strategic objectives dependencies risks capacity and implementation timelines.
• Coordinate cross-functional projects and workstreams monitor milestones and deliverables manage risks and issues and provide transparent status reporting through completion.
• Identify opportunities to automate reporting processes reduce manual effort strengthen controls and improve the accessibility scalability and sustainability of reporting solutions.
• Maintain complete accurate and retrievable reporting documentation and evidence in accordance with applicable governance records-management and audit expectations.

EMPLOYEE / TEAM

• Build trusted relationships across Enterprise Payments and partner functions using influence and sound judgment to align stakeholders on reporting priorities requirements thresholds and delivery outcomes.
• Communicate analytical findings reporting limitations project status decisions and required actions clearly and professionally to technical and non-technical audiences.
• Facilitate working sessions requirements discussions metric reviews testing activities and stakeholder approvals to support timely and effective delivery.
• Promote consistent business intelligence practices including documentation data quality version control testing issue management and change management.
• Support team capability through knowledge transfer procedure development cross-training and continuous improvement of analytics and reporting practices.

BREADTH & DEPTH

• Work independently as a Business Intelligence Specialist within Enterprise Payments applying advanced analytical reporting and project management capabilities to complex and sometimes ambiguous business needs.
• Lead end-to-end delivery of assigned reporting initiatives and enhancements from problem definition and stakeholder alignment through requirements analysis design testing implementation and benefits monitoring.
• Integrate data and perspectives from multiple business and functional areas to develop enterprise-level insights identify interdependencies and support consistent interpretation of Payments Health Reporting.
• Exercise judgment in the selection and interpretation of metrics establishment of thresholds assessment of data quality identification of material trends and escalation of reporting risks or issues.
• Manage multiple concurrent priorities stakeholders dependencies and delivery timelines while maintaining strong quality control and governance standards.
• Contribute to initiatives with broad business or enterprise impact and provide guidance challenge and work direction to team members or project contributors where required.

EXPERIENCE & EDUCATION

• Undergraduate degree
• 7 years relevant experience

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):