Business Development Support Specialist

At Phantom making life better is our mission; for our customers and our employees. Were driven by our vision and values - its what sets us apart as a corporation - and what makes Phantom Screens a special place to work. Since our beginning in 1992 Phantom has excelled expanded and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now were the top-selling retractable screen and our products are :We are seeking a motivated Business Development Specialist to join our sales team in a supportive role focused on supporting small-to-medium accounts and customer service excellence. This position serves as a critical bridge between our customers and internal departments while providing comprehensive sales support. The role offers a clear career progression path to Business Development Representative for high-performing Structure:Reporting to the VP Business Development are the Network Development Manager Business Development Representatives and the Business Development are no positions reporting to the Business Development Values:To Speak the TruthTo Pursue ExcellenceTo Serve Each OtherTo Practice StewardshipPosition ResponsibilitiesSales Process & Account SupportAssist assigned accounts with sales processes procedures marketing and product inquiriesGuide partners through company procedures and documentation requirementsMake sure partners are aware of and engaged with Phantom programs and communicationsSupport pricing requests and quotation processes for designated accounts (Mulligan Showroom)Help partners improve in key areas such as:Finding and focusing on the right customers in their areaClosing more sales and improving their sales processRunning local marketing and generating demandDelivering better service and installation experiencesShare whats working well across the partner networkHelp partners understand and communicate the value of Phantom Screens productsTrack distributor performance metrics and escalate issues as neededSupport distributor training initiativesDistributor Service & Issue Resolution (Assigned Accounts)Serve as primary point of contact for distributor inquiries and concernsInvestigate and resolve distributor issues in a timely and professional mannerCoordinate with internal teams to ensure swift problem resolutionInternal CoordinationDirect distributor inquiries to appropriate departments (technical finance shipping etc.)Work with internal teams to make sure partners get the best possible supportHelp develop tools and resources that make partners more effectiveShare market and competitor feedback with the wider Phantom teamContribute ideas to improve how Phantom positions and sells its productsCollaborate with Business Development Reps on account strategiesAdministrative SupportMaintain accurate documentation of all distributor interactionsGenerate reports on account activity and issue resolutionAssist with sales data analysis and territory planningSupport special projects as assignedPosition Requirements:Degree in Business Marketing Communications or related field1-2 years of customer service or sales support experience preferredStrong written and verbal communication skillsProficiency in CRM systems and Microsoft Office SuiteExcellent organizational and time management abilitiesProblem-solving mindset with attention to detailPreferred QualificationsPrevious experience in B2B sales or account managementKnowledge of distribution channels and partner managementExperience with sales processes and pipeline managementKey CompetenciesCustomer-focused approach with strong service orientationAbility to work collaboratively in a team environmentAdaptability and willingness to learn new processesStrong interpersonal skills and professional demeanourInitiative and ability to work independentlyResults-driven with focus on continuous improvementCareer DevelopmentThis role is designed as a stepping stone to a Business Development Representative position. High-performing specialists will have opportunities to:Shadow senior Business Development RepsGradually take on larger accounts and more complex sales activitiesDevelop account management skillsAdvance to Business Development Rep role based on performance and business needsSo if you meet the requirements and qualifications posted above wed love to hear from you require additional assistance with your application please contact