Business Analyst

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives ideas flourish and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General the AGCO is responsible for regulating Ontarios vibrant alcohol gaming horse racing and private retail cannabis sectors in accordance with the principles of honesty and integrity and in the public interest. The IIT division of the AGCO has an exciting opportunity within the Business Optimization and Insights (BOI) team for a Business Analyst. Reporting to the Senior Manager Digital Product Planning you will conduct business analysis process optimization develop requirement definitions and facilitate discussion of solution options for AGCOs Digital Products supported by BOI. You will collaborate closely with business stakeholders product and project leaders vendors subject matter experts and IIT teams to assess business challenges recommend improvements and ensure proposed solutions align with organizational objectives user needs and operational You Will Do:Analyze and document business requirements for process optimization initiatives and changes related to AGCOs digital enterprise solutions. These solutions include AGCOs core regulatory system Contact Center solution (Salesforce integrated with Amazon Web Services) ERP for Financial and Procurement functions (Oracle Fusion) and in-house solutions built on platforms like SharePoint Power Automate and . business requirements through various methods including interviews document analysis workshops surveys site visits business process descriptions use cases scenarios and task/workflow and evaluate information from multiple sources resolve conflicts and translate high-level data into detailed insights to identify alternative and document current and future state business processes with sufficient detail to guide analysis and support implementation using standard modeling clear and organized presentations including sensitive or complex information with tact and or support release planning activities across various product and propose solutions for discrepancies between business requirements/processes and software with developers and subject matter experts (SMEs) to establish technical vision balancing trade-offs between usability business needs and actual the review prioritization and sizing of change requests for AGCOs digital products and assist in product Have: Bachelors degree in IT Economics or Engineering with a minimum of 3 years of relevant experience; Certified Business Analysis Professional (CBAP) designation is an knowledge of standard BABOK methodologies and a strong understanding of the Software Development Life Cycle (SDLC).Exceptional analytical skills with experience in reengineering business experience in coordinating multiple product releases using tools such as MS Project Jira and knowledge of SaaS solutions like Salesforce (Contact Center module integrated with Amazon Web Services) and Oracle Fusion (Finance Procurement and HRIS modules).Proficiency in identifying cause-and-effect relationships in business with Business Process Modeling Notation (BPMN) and associated -level proficiency in Visio Excel PowerPoint and to work in Canada and the ability to successfully complete a criminal background check. Nice to Have:Practical knowledge of Agile methodologies and MS Power Platform (Power BI PowerApps and Power Automate) is an asset.