Business Analyst MS Dynamics 365-

SUMMARY

The Business Systems Analyst II will be responsible for engaging stakeholders creatingfunctional requirements for technology solutions and our products making recommendations for business opportunities and process improvements and facilitatingchange under the guidance of the Manager Information Services within the GlobalDelivery Platform System Enablement team.

DESCRIPTION

Join a team where healthcare innovation meets meaningful impact. As part of theGlobal Delivery Platform System Enablement team you willl work at the intersection ofproduct development and consulting transforming how organizations experience criticalcase management and incident response technology. We are a diverse globallydistributed team of passionate problem-solversfrom Business Analysts andDevelopers to Solution Designers and Technical Product Managerswho thrive in ourAgile environment. Our work focuses on enabling organizations to effectively managecrisis situations and provide comprehensive mental health support throughsophisticated Dynamics 365 configurations that directly impact employee well-being andorganizational resilience. If you are a change agent who gets energized by meaningfulinnovation loves turning complex business challenges into elegant solutions andthrives in a healthcare technology environment where your work improves livesfeel right at home here. Together we are ;re not just building systems; we're enablingorganizations to work smarter and deliver exceptional support to their people when theyneedit most.

WHAT YOU WILL DO

1. Elicit business requirements for new products programs and processes usingbusiness analysis elicitation techniques such as requirements workshops businessprocess analysis use case creation and data analysis

2. Liaise with multiple business units technology teams and support teams to identifyrequirements best practices interdependencies and opportunities for improvements

3. Translate requirements to User Stories and create other artifacts (process flow datamodel use cases etc.) that provide clarity to the requirements

4. Participate in the design of high-level solutions and in the estimating processbreaking development components into smaller functions that improve the userexperience in collaboration with the systems Technical Product Manager

5. Design the solution for the software product in keeping with the solution architectureand technical roadmap creating intuitive solutions that add value for users

6. Work closely with the development team to define functional specifications andmodifications required to achieve objectives (including non-functional requirements)while partnering with QA specialists to ensure that detailed design is clearly understoodand developments are aligned with design specifications

7. Provide technical support and leadership in the event of incident escalation or serviceinterruptions making sure incidents are resolved effectively and maintaining servicecontinuity

8. Critically evaluate business needs and strive for Data-Driven Decision Making(DDDM) through strong analytical leadership and conflict management skills

WHAT YOU BRING

1. 3-5 years of progressive experience in business systems analysis with demonstratedgrowth in enterprise software implementations systems integrations or technologysolution delivery with Microsoft Dynamics 365 platforms

2. 3-5 years of experience in design and functional configuration of Microsoft Dynamics65 Customer Service and/or Field Service or equivalent case management systems

3. University degree in Business Computer Science or Engineering (or CollegeDiploma with equivalent experience and demonstrable continuing education in IT)

4. Strong understanding of SDLC and Agile methodologies with hands-on experiencetranslating business needs into technical solutions within Agile teams

5. Power Platform experience (Power BI Power Automate Power Apps) ranging fromdevelopment concepts governance creation monitoring and maintenance

6. Strong user story development skills and experience working within an Agileframework with demonstrated ability to create process flows data models and usecases

7. CRM implementation experience with demonstrated knowledge of data migrationdata mapping and experience creating entity relationship diagrams

8. Hands-on proficiency with Jira and Confluence for requirements tracking agilecollaboration sprint planning and technical documentation in fast-paced developmentenvironments

9. Intermediate proficiency in process improvement methodologies and businessprocess modeling tools/techniques (BPMN process mapping) with enterprisearchitecture awareness

10. Highly effective communication skills (written and oral) with proven ability to facilitatecross-functional collaboration explain complex concepts clearly and interact withdiverse stakeholders (French language ability is a strong asset)

GREAT-TO-HAVES

1. Experience with Microsoft Dynamics 365 Marketing module or other CustomerEngagement modules demonstrating broader platform expertise

2. Previous experience in healthcare mental health or employee well-beingorganizations with knowledge of healthcare technology solutions and regulatoryrequirements

3. Quality assurance or testing background with hands-on UAT experience

4. Professional certifications such as CBAP IIBA ECBA CSM or PMP

5. Experience with Omnichannel for Customer Service or case management platforms

6. Microsoft Dynamics 365 platform integration (external platform) experience

7. Microsoft Dynamics 365 certifications including MB-230 (Dynamics 365 for CustomerService) or PL-200 (Power Platform Functional Consultant)

8. Previous experience in consulting or professional services delivery