Business Analyst (Internship)

Responsibilities

• Support Customer Success Managers in managing customer relationships and ongoing account activities.
• Monitor customer health metrics product adoption trends and engagement levels.
• Assist in preparing customer business reviews account summaries and success plans.
• Analyze customer feedback and identify opportunities to improve product adoption and customer satisfaction.
• Partner with Product and Delivery teams to communicate customer needs and enhancement requests.
• Assist in managing customer inquiries escalations and follow-up activities.
• Help develop customer-facing materials including training guides onboarding documentation and knowledge base content.
• Conduct customer outreach campaigns and support onboarding activities for new clients.
• Track key success metrics including adoption retention renewals and customer engagement.
• Support initiatives focused on customer retention and long-term account growth.

Qualifications

• Currently pursuing a Bachelors degree in:Business Administration Commerce Information Systems or a related discipline
• Entering 4th year of study preferred.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Ability to build relationships with a wide variety of stakeholders.
• Strong organizational skills and attention to detail.
• Passion for customer experience and technology solutions.

Nice to Have

• Previous customer-facing internship co-op volunteer or leadership experience.
• Familiarity with SaaS business models and customer lifecycle management.
• Experience with CRM systems such as Salesforce or HubSpot.
• Knowledge of customer success metrics and reporting.
• Exposure to SAP technologies or enterprise software environments.

Required Experience:

Junior IC