Branch Manager (12 Month Term)
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Job Summary
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The Opportunity
CAA Atlantic is recognized as one of Canadas Most Admired Corporate Cultures! Were committed to supporting your development through comprehensive training programs and continuous learning opportunities - helping you advance your skills and achieve your professional goals. Our generous vacation allowance annual incentive program and top-tier benefits ensure you and your family are well taken care of.
CAA Atlantic is a member-based organization serving over 320000 members across Atlantic Canada. Headquarters in Saint John N.B. CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance travel services and exclusive savings and rewards for our members. Were deeply focused on helping Atlantic Canadians travel safely and confidently whether they are on the road close to home or planning trips around the world
To learn more about the CAA Atlantic employee experience visit us online:
- YouTube: Hidden Gems: Working at CAA Atlantic
- Careers CAA Atlantic- Work With Us
- Careers CAA Atlantic - Employee Benefits
- Careers CAA Atlantic- Team Member Stories
The Dartmouth Nova Scotia Branch is currently seeking a Branch Manager for a twelve-month term with the role reporting directly to the Regional Retail Manager.
The Branch Manager oversees the daily operations of the Retail Branch which includes both Membership services and the comprehensive travel this role they are not only responsible for maintaining smooth business functions but also for inspiring and guiding their team of Travel Advisors and Membership Advisors toward continuous development and success. To foster growth and optimize branch performance the Manager actively builds and sustains relationships with both Members and internal colleagues ensuring open and effective communication with the corporate office. Additionally they uphold company policies health and safety standards and all relevant regulations pertaining to office facilities and assets. By focusing on cost-effective operations the Branch Manager ensures the branch runs efficiently while maintaining high standards across all areas.
Term positions at CAA Atlantic are based on continued business need CAA Atlantic reserves the right to extend or end early any term position. Should the acting position be terminated prior to the projected acting term end date CAA Atlantic will provide a minimum 30 days notice. Should this position be posted in the future as a full time permeant position if interested the term incumbent will be require to re-apply & interview.
- Manage retail branch activities including customer service sales administration security and financial goals.
- Coach and lead the Travel Advisors and Membership Advisors in achieving the goals and objectives of the branch and of the organization.
- Lead and manage the daily branch operation to ensure CAA Atlantics Quality Standards are upheld.
- Work closely with other business areas to ensure a coordinated and high level of Travel and Member Services.
- Develop and implement Local Area Business Plan and successful execution encouraging the promotion of preferred supplier sales.
- Provide direction and scheduling to ensure the branch is always fully operational and working to optimum productivity levels.
- Monitor branch performance and identify opportunities to create efficiencies and improve customer service.
- Ensure retention of existing Members and develop potential new Members.
- Communicate and implement monitoring tools and follow-up procedures and policies put in place by organization.
- Resolve dissatisfactions and follow-up problem files.
- Ensure adherence to CAA Best Practices guidelines.
- Ensure IT protocols are met.
- Proven experience in a people leadership position ideally in a branch setting.
- Growth mindset and energized by leading a team of travel and membership advisors.
- Strong process improvement and leading change capabilities.
- Excellent communication skills.
- Commitment to excellence in customer service as demonstrated through previously demonstrated experience.
- Passionate about developing motivating and coaching others.
- Agile demonstrating the ability to manage priorities and commitments.
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A little bit about us
CAA Atlantic
CAA Atlantic
At CAA Atlantic were not just a company; were a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947 we are deeply rooted in our region but our vision is firmly fixed on the future. Our mission To revolutionize the way people experience safety travel and well-being in the 21st century.
Serving our members with pride across the four Atlantic Provinces were not your typical organization. As a forward-thinking not-for-profit were committed to pushing the boundaries of whats possible.
If youre looking to be part of a company thats leading the charge in modernizing the travel and safety industry look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years were on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together well drive innovation ensure safety and redefine the way Atlantic Canada experiences the world.
Why Work With Us:
- Challenging work with an amazing team
- Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation Ronald McDonald House Atlantic and the Janeway Childrens Hospital Foundation in 2022 in addition to many more)
- A competitive compensation package
- Generous paid time off based on professional experience
- Paid volunteering
- Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
- Health and Safety of employees is the number one priority
- Complimentary Premier CAA Membership
- An in-house gym facility and/or corporate gym rate and partial reimbursement
- An innovative and dynamic work environment
- Ongoing learning and development opportunities
Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.
Our Mission: To make a difference every day by anticipating understanding and exceeding the expectations of our Members
Our Core Values
- WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
- WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will to provide the safety and security they can count on and deliver the great service theyve come to expect. Our word is our bond.
- WE THINK DIFFERENTLY We create a culture built on being curious embracing new ideas backgrounds and perspectives which expands our thinking and leads to creative solutions.
- WE DO THE RIGHT THING We commit to operating in the best interest of others upholding integrity and being transparent in our actions and decision making.
Diversity and inclusion at CAA Atlantic
As a member-driven organization we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential and we recognize that diverse perspectives enhance our collective innovation creativity and allow us to provide amazing service to our Members.
Accommodation
Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.
Required Experience:
Manager
About Company
CAA is a not-for-profit federation made up of eight regional Clubs providing services to over 6.5 million members in Canadian communities.
