Branch Care Coordinator

RBranch Care Coordinator (Open)

Location:

Corner Brook NL - Main St (361 535) - Respiratory therapy

At Air Liquide Home Healthcare Canada we believe in patient-centered care and innovation. Were on a mission to help transform healthcare for the better. From advancing and digitizing our tools products and systems to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health wellness and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world

To provide support in the branch as it pertains to Sleep Apnea treatments Oxygen and other respiratory services. As necessary contacting referral sources and customers to obtain further information to update and complete the electronic patient file. Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence. The incumbent will carry out all responsibilities while promoting Air Liquide Healthcares safety and quality practices.

• Provides friendly and helpful support to customers by providing general information and directing telephone and walk-in inquiries to appropriate staff members.

• Provides information and educational material to prospective clients.

• Assist with sales and maintenance of respiratory products services and inventory for the branch.

• Creates walk-in appointments for therapeutics and diagnostic and adds them to the electronic scheduling system including follow-up appointments for the branch.

• Provides assistance and answers questions for clients regarding funding programs and insurance requirements.

• Maintains client confidence privacy and protects company operations by keeping information confidential.

• Works within a team to achieve optimal customer support. Assists healthcare professionals with the completion of necessary administrative functions and documentations.

• Supports co-workers and the work of other departments by adhering to all financial operations processes.

• Protects clients and employees by adhering to infection control policies protocols including cleaning and disinfecting equipment

• Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.

• Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.

• Assists in the management of equipment including warranty maintenance and repair for internal assets as well as customer owned medical devices and other products.

• You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases such as the review and sign off of quality records. All necessary training for this role is referenced in Quality Designate Training Matrix HRM-0003 and must be completed prior to performing the activities.

• Other duties as required.

• College Certificate/Diploma or Equivalent

• 1-2 years of experience in a Call Center or in Office Administration

• Computer literate in Microsoft Office and Google Suite with strong data entry skills.

• Able to work flexible hours and provide service to our customers for extended hours.

Competencies:

• Emotional Intelligence Essentials - Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others emotions and behavior; leveraging insights to effectively manage own responses so that ones behavior matches ones values and delivers intended results. Conflict resolution skills.

• Building Customer Loyalty - Meeting and exceeding (internal or external) customer expectations while cultivating relationships that secure commitment and trust.

• Quality Orientation - Accomplishing tasks by considering all areas involved no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

• Stress Tolerance - Maintaining stable performance under pressure or opposition (e.g. experiencing time pressure conflict or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

Whats in it for you

• Competitive total rewards: Salary bonus flex benefits & pension plan

• Growth opportunities: Upward mobility career progression and tuition reimbursement

• Work/life integration: From standard hours to personal time off we encourage life outside of work

• Inclusive workplace: Bring your whole self to work as you learn and grow

• Meaningful work: Do work that matters

• Awesome team: Teamwork and connection power our business

• Global collaboration: Collaborate near and far by being part of a global leader

• Culture of safety: We weave safety and wellness into all that we do

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Our Differences make our Performance

At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.