Billing Specialist

Fleetworthy offers the only complete technology suite for fleet readiness uniting safety and compliance toll management and weigh station bypass solutions. We help fleets streamline operations control costs andoperatewith confidence.

Trusted by 75% of the top fleets in North AmericaFleetworthyoffers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements oursafety andcompliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled connected fleet technology that keeps drivers safe fleets compliant and operations running at peak efficiency. Learn more at.

Job Purpose:The Billing Specialist/Senior Billing specialist is responsible for leading the end-to-end billing process for Fleetworthys customers ensuring billings are complete accurate timely and consistent with contractual and operational requirements. Reporting to Assistant Corporate Controller Canada Canada this role servers as a key point of contact for billing-related matters and works cross-functionally to research and resolve billing discrepancies and customer inquiries.

The role also supports the integrity of the billing process through reconciliations data analysis and reportingidentifyingexceptions and opportunities to improve billing accuracy controls and processes. The successful candidate willdemonstratestrong ownership attention to detail analytical skills and a customer-focused approach while working collaboratively across the organization.

Key Accountabilities

• Billing Operations
  • Lead the end-to-end billing process to ensure customer billings are completeaccuratetimely consistent with contractual and operational information.
  • Own the identification and resolution of billing exceptions coordinating with relevant stakeholders to resolve issues before or after billing.
• Customer & Internal Support
  • Serve as a primary point of contact for billing-related inquiries from customers and internal stakeholders.
  • Research questions and discrepancies coordinate with theappropriate teams andfacilitatetimelyandaccurateresolution.
• Billing Reconciliations and Controls
  • Perform and support reconciliations between billing systems operational data customer records and financial information toidentifydiscrepancies andmaintainthe integrity and completeness of billing data.
• Data Analysis and Reporting
  • Analyze billing and operational data toidentifytrends anomalies missing information and potential billing issues.
  • Prepare andmaintainreporting that provides visibility into billing accuracy exceptions unresolved items and other relevant metrics.
• Cross-Functional Coordination
  • Work collaboratively with Finance Sales Customer Success Operations and other teams to obtain information required for accurate billing and resolve billing-related matters.
  • Act as a bridge between the underlying operational data and the billing process.
• Process Improvement and Documentation
  • Support the development documentation and continuous improvement of billing processes and controls.
  • Identifyopportunities to improve efficiency data quality automation and the overall customer billing experience.
• Month-End and Financial Support
  • Provide billing-related information reconciliations analysis and supporting documentation required for month-endclosing financial reporting audit and other Finance activities
• Collections Support
  • Assistwith collection activities including follow-up on outstanding customer balances and coordination with relevant stakeholders to supporttimelyresolution.
• Payment Application Support
  • Assistwith the application of customer payments and related account reconciliations to ensure payments are accurately reflected against outstanding invoices.
• Ad Hoc Support
  • Assistwith ad hoc projects analysis and other initiatives asrequired.

Qualifications and Core Competencies

• Bachelors degree or diploma in Accounting Finance Business Administration or a related field or equivalent relevant experience
• 3-5 years of billing/billing operations experience
• Experience leading end-to-end billing processes
• Oracle NetSuite or similar ERP experience preferred
• Strong analytical and problem solving
• Strong reconciliation and data-analysis capabilities
• Strong customer service and communication skills
• Ability to collaborate cross-functionally and drive issues to resolution.
• Intermediate-to-advanced Excel Skills

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion or belief (or lack thereof) sex nationality national or ethnic origin civil status age citizenship status sexual orientation disability genetic information familial status marital or registered civil partnership status pregnancy or maternity status gender identity gender reassignment military or veteran status or any other protected characteristic in accordance with applicable laws and regulations.