Bilingual Retailer Experience Representative

In this role youll help create a great experience for retailers and customers by:

• Deliver outstanding service and support to retailers and customers across multiple channels.
• Resolve questions and issues quickly to help keep products systems and sales running smoothly.
• Build strong relationships by providing clear guidance helpful communication and a professional experience.
• Support product readiness by helping ensure retailers have what they need for ongoing sales and new launches.
• Protect operational integrity by recognizing concerns documenting key details and escalating issues when needed.

Education and Experience:

• 1-2 years of experience in a contact center or help desk environment providing technical support.
• Aptitude for providing technical support.
• Bilingualism (French & English).
• Must be 19 years of age or older and reside in Atlantic Canada.

Professional Skills:

• Outstanding verbal and written communication skills.
• Available to work a variety of shifts during our current operating hours (8am - 9pm).
• Ability to deal with sensitive situations and ensuring confidentiality.
• Desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns.
• Ability to multi-task problem-solve prioritize and competently handle a variety of activities with a high degree of accuracy in a fast-paced customer-driven environment.

Assets:

• Experience with lottery and/or gaming environment.

Work Availability

• Available to work during the following Hours of Operations including scheduled statutory holidays: 8 am to 9 pm 7 days per week.
• Some shifts may fall on weekends. When scheduled for a weekend you will not be scheduled to work both Saturday and Sunday.

Recruitment Process

Weve made meaningful enhancements to our hiring practices in recent years. Our typical recruitment process includes:

• Two interviews (one in-person one virtual)
• An assignment and/or scenariobased questions
• Behavioral or cognitive assessments
• Verification of relevant certifications (as applicable)

As part of the interview process for this bilingual role candidates will be assessed in both English and French. Only those selected for an interview will be contacted. Successful candidates will undergo reference checks and a mandatory criminal background check. Additional financial verifications will be required for this role.

Internal Candidates

Internal applicants must be in good standing which includes meeting expectations on their most recent performance review. Performance improvement plans disciplinary actions attendance mandatory training and other performancerelated factors may be considered. A Predictive Index (PI) assessment will also be conducted or shared with hiring managers.

Eligibility to Work in Canada

Candidates must have all required work permits visas and authorizations and be eligible to work in Canada at the time an offer is made. It is the candidates responsibility to secure these requirements.

Atlantic Lottery welcomes applications from all qualified candidates. Applicants must be legally authorized to work in Canada. Atlantic Lottery is not participating in the Temporary Foreign Worker (Labour Market Impact Assessment) Program Provincial Nominee Programs or the Atlantic Immigration Program at this time. Support for any other immigration programs for new hires is subject to internal policies operational needs and program restrictions and is not guaranteed.

Career Opportunities

Are you looking for a rewarding career experience in an organization committed to making a game-changing impact in our local communities At Atlantic Lottery we offer a diverse and supportive work environment where bright ideas are given a chance to shine social purpose is core to our business and employees are dedicated to delivering world-class gaming experiences. With offices in Moncton N.B. Halifax N.S. and St. Johns N.L. and our Red Shores locations in P.E.I we are deeply committed to this region. For 50 years Atlantic Lottery has been supporting local communities and returning 100% of profit to help build a stronger Atlantic Canada.

How we care for ALers

We want ALers to be happy and healthy. Our benefits vary by region.

Support your family

Your family matters to you so theyre important to us. We offer parental leave policies with top-up retirement savings plans benefits employee & family assistance program (EFAP) pension and much some of our offices you can bring your certified therapy dog to work!

Live a healthy life

All ALers have access to excellent healthcare some locations we offer wellness and healthcare services. Our main office is equipped with on-site fitness centers and classes.

Give back

We value giving back to the community. We sometimes match ALers charitable donations and give all employees volunteer days.

Enjoy quality time

We all need time away from work to recharge. Take a vacation volunteer or flex your workday.

Invest in you

We offer opportunities for personal and professional development.

Sound like a place you want to be Apply now!

We are committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials or accessible meeting rooms or other accommodations) please let us know and we will work with you to meet your needs.