Bilingual Project Manager, Enterprise Onboarding (Hybrid)

WHO WE ARE
When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only not-for-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary:$72521.00 - $109341.00

The Project Manager Enterprise Onboarding is a client and advisor-facingrole that works closely with and directly supporting all lines of business including Insurance Administration and Health in the onboarding andimplementation of new business. This is an important role that develops andexecutes project plans designed to onboard new clients / plan sponsors andpartners of varying sizes and complexity. This role plays a critical role inensuring that new clients/advisors are onboarded in accordance with our servicedelivery model and quality standards while delivering a positive and impactfulcustomer experience. The Project Manager also leads business or strategicprojects as required and supports with procurement activities by providingsupport on RFPs and proposals as well as participating in finalistpresentations. This position reports to the PMO Manager Enterprise Onboarding.

• Works with various internal teams to configure/adapt solutions for non-standard implementations

• Develops and executes implementation project plans to meet the specific requirements of each sale and does so in partnership with internal and external stakeholders.
• Manages overall project governance including stakeholder communication meeting cadence meeting facilitation project documentation status reporting and risk mitigation.
• Coordinates internal and external resource requirements and monitors deliverables.
• Adjust plans and communication accordingly to achieve desired outcomes.
• Ensures implementation project documents are complete current and managed in accordance with established procedures.
• Manages multiple projects simultaneously and acts as back up to other Project Managers
• Coach business resources and other project managers on the processes tools and responsibilities required to deliver successful client projects.
• Delivers projects on time and monitors client feedback
• Develops test/quality plans to ensure client expectations and scope of work is delivered
• Builds and fosters cooperative and productive relationships with team members internal/external stakeholders and customer contacts while representing the interests of GreenShield.
• Works proactively to limit and or diffuse escalations escalates issues accordingly to mitigate risk and client disruption
• Interacts with the Management Team to ensure results are achieved.
• Participates in special projects such as responding to RFPs for new business opportunities and other sales related initiatives (e.g. business case creation).
• Participates in finalist presentations to secure new business when required acting as GS ambassador and provides confidence to new customers on implementation approach.
• Guides stakeholders and manages expectations with respect to Standard Service Delivery Guidelines.
• Participates in continuous improvement by reviewing client feedback outcomes and best practices to evolve processes and services.
• Other duties as assigned.

• Fluent in Engligh and French both written and verbal
• PMP Certification preferred or working towards certification within first year of role
• Demonstrated track record of managing multiple projects simultaneously
• Industry knowledge in insurance group benefits administration health services
• Ability to influence and lead others to achieve project deliverables
• Ability to organize and prioritize accountabilities in a deadline-driven environment
• Strong customer focus while balancing business expectations strong relationship management and collaboration
• Excellent communication and negotiation skills
• Advanced knowledge of Project Management tools Word Excel PowerPoint MS Project etc.
• Able to travel when required
• Able to accommodate flexible schedule when required
• Collaborator
• Results driven

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

Required Experience:

IC