Bilingual Patient Support Representative – Remote Canada

Bilingual (French/English) Patient Support Representative Remote Canada

Location: Remote Canada (Bilingual: Canadian French & English)

Training Start: July 2026 (tentative)

About Us:

TalentWorldGroup Plc. is a multilingual contact center offering a fully remote work environment innovation-driven culture and long-term career opportunities.

Role Overview:
Serve as the first point of contact for patients clinics and medical professionals. Manage inquiries orders medical deliveries and logistics. Requires strong medical terminology knowledge attention to detail and ability to process complex information. Candidates must have strong technical skills (Microsoft Office CRM like JDE) and troubleshoot independently.

Key Responsibilities:

• Handle inquiries via phone email fax or online
• Manage patient and clinic orders documentation and data entry
• Escalate complex issues appropriately
• Expedite urgent orders and resolve shipment return or credit issues
• Process credits/returns set up new patients maintain records
• Recover medical equipment from patients exiting programs
• Participate in training and team meetings

Qualifications:
Required:

• Fluency in Canadian French & English both
• Located in Canada for compliance
• High school diploma
• 46 years in customer service supply chain or call center
• Strong communication multitasking and organizational skills
• Experience with sensitive information and metrics-driven environments
• Microsoft Office & CRM proficiency independent problem-solving

Preferred:

• Bachelors in Life/Health Sciences or related
• Experience in medical logistics home health billing clinical support
• Remote work experience

Schedule:

• Training: 6 weeks MonFri 9:00 AM5:00 PM EST paid fully remote
• Production: 8:00 AM6:00 PM EST 3040 hrs/week MonFri

Technical Requirements:

• Wired broadband
• Computer: 1.8GHz 16GB RAM 10GB free 1920x1080
• USB headset
• Windows 11 or later required

Compensation & Benefits:

• Training: $17 USD/hour ($23 CAD/hour)/hr Post-training: $19 USD/hour ($26 CAD/hour)
• Payments are made in USD
• Freelance cooperation agreement
• Long term project opportunity
• Fully remote long-term project
• Career growth & development

Gamification program: earn more get paid holidays