Bilingual Part Time Computer Operator Continental Shifts Onsite

WHO WE ARE

GreenShieldis a proudly Canadian national non-profit health care and insuranceorganization driven by our mission of Better Health for believe health care is aright not a privilege and we are committed to improving health outcomesadvancing health equity and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider (payvider) model we offerinsurance administer benefits and pay claims as a payer while offeringhealth care services such as mental health pharmacy telemedicine and chronicdisease management as a provider. As a non-profit social enterprise without shareholders we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. Whats driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 across mental health essential medicinesand chronic disease management through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

• Execute a variety of computer-based commands batch processes and programs according to a pre-defined schedule or as directed. These activities include such things as running data backups and launching business applications.
• Operate peripheral devices such as printers and storage devices as required. Participate in the maintenance of peripheral equipment.
• Monitor the status of processes programs peripheral devices and other infrastructure components. Initiate appropriate action when incidents occur. Participate in the resolution of incidents.
• Participate in Level 1 Help Desk support activities for internal Green Shield staff and external customers / stakeholders.
• Escalate incidents to other support staff as required.
• Participate in the updating of a variety of documentation related to computer operations.
• Control access to the control room raised floor and other resources as required.
• Lift and transport some heavy objects such as boxes of paper and supplies.
• Perform other tasks as assigned.

WHO WERE LOOKING FOR

• Post-secondary degree or diploma in Information Technology or equivalent
• This role will have exposure to Protected B data as per Public Service and Procurement Canada requirements. The successful candidate must undergo a mandatory background verification and obtain as well as maintain a valid
• Reliability Status security clearance to be eligible for this position.
• At least 2 years of computer operations experience.
• Customer service oriented
• Ability to work independently manage multiple tasks and meet delivery commitments while maintaining accuracy.
• Proven problem solving skills
• Excellent verbal and written communication skills.
  
  

TRAINING PERIOD:

The training period for this position is 60 calendar days.

Salary range for this position is in accordance with Article 22 of the Collective addition all compensated hours are paid a 20% shift premium.

This position is posted in accordance with Article 13 of the Collective Bargaining Agreement.

WHAT WE OFFER

Base Salary: CAD $28.82 - 32.94

Offer positioning: Determined using relevant experience skills internal equity and current market data.

Total rewards: Health and dental coverage retirement savings paid time off and well-being support (up to $10000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model:on-site

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

IC