Bilingual Facilities Services Coordinator (EnglishFrench)

Bilingual Facilities Services Coordinator (English/French)

At BGIS we believe facility services are about more than buildingstheyre about people. Every service request every interaction and every solution contributes to creating safe productive and exceptional environments where businesses can thrive.

Were looking for a Bilingual Facilities Services Coordinator (English/French) who brings a passion for customer service strong communication skills and a solutions-focused mindset. As the first point of contact for facility-related requests youll play a critical role in ensuring our clients receive timely professional and seamless support.

If youre energized by helping people solving problems and working in a fast-paced environment where no two days are the same wed love to hear from you.

About the Role

As a Bilingual Facilities Services Coordinator you will be part of BGIS Operations Centrethe heartbeat of our service delivery organization. Supporting clients across multiple industries youll act as the vital link between our customers and the teams responsible for keeping facilities operating efficiently.

Whether youre responding to a service request coordinating a technician dispatch or providing updates to a client your ability to communicate effectively prioritize appropriately and deliver an outstanding customer experience will be key to your success.

This role offers an exciting opportunity to develop your career within a global organization while gaining exposure to facility management service operations and client support.

What Youll Do

You will manage incoming service requests received through phone email and online systems ensuring each request is handled accurately professionally and with a sense of urgency.

Your responsibilities will include:

• Serving as the first point of contact for facility-related service requests
• Responding to client inquiries in both English and Spanish
• Creating updating and dispatching work orders to internal and external service providers
• Assessing service requests and determining appropriate priority levels
• Coordinating with technicians vendors landlords and stakeholders to support timely resolution
• Applying client-specific service procedures and escalation protocols
• Maintaining accurate records within work order management systems
• Supporting operational improvement initiatives and team projects
• Maintaining confidentiality and professionalism in all client interactions

What Makes You Successful

You understand that outstanding customer service is built on effective communication responsiveness and attention to detail. You enjoy helping people remain calm under pressure and can balance multiple priorities in a fast-moving environment.

You are a natural problem solver who asks the right questions gathers information efficiently and works collaboratively to find solutions. Whether youre speaking with clients technicians facility managers or vendors you communicate professionally and confidently.

You are adaptable eager to learn new systems and processes and take pride in delivering accurate timely support.

What Youll Bring

The ideal candidate will have:

• High school completion plus a specialized business technical or related course
• Up to 1 year of relevant customer service service coordination dispatch call centre or administrative experience
• Fluency in both English and French with strong verbal and written communication skills
• Strong communication and interpersonal skills
• Excellent customer service orientation
• Strong organizational and multitasking abilities
• Ability to work effectively in a fast-paced environment
• Critical thinking and problem-solving skills
• High attention to detail and accuracy
• Strong computer and keyboarding skills
• A willingness to learn new systems processes and technologies

Nice to Have

• Experience in facilities management property management building operations or maintenance services

Work Schedule

The BGIS Operations Centre supports clients 24 hours a day 7 days a week 365 days a year.

This position requires:

• Flexibility to work rotating shifts between 6:00 a.m. and 11:00 p.m. EST
• Availability for weekends and statutory holidays on a rotational basis
• Occasional overtime depending on operational needs

Ready to Make an Impact

If youre a bilingual customer service professional who thrives in a fast-paced environment enjoys solving problems and is passionate about delivering exceptional service experiences wed love to hear from you.

Apply today and help BGIS deliver exceptional service experiences that keep buildingsand businessesrunning smoothly.

This is a regular full-time position with a salary range of $47118 - $58897 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education and performance related to this role.

#LI-JP1