Bilingual Customer Service Representative

United Trimen

Our employees exhibit a friendly collaborative team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique:

• Our customers come first. Were driven to exceed their expectations by listening leading solving problems and delivering what we promise.

• We encourage productivity and efficiency and there are rewards for jobs well done. Sometimes its a financial incentive other times an award always a genuine thank-you.

• The best relationships are founded on honesty trust and respect. We say what we will do and then we do it.

• Personal and professional growth depends on teamwork. By sharing knowledge skills ideas and effort we benefit our customers ourselves and our communities.

• Strong relationships break down barriers and promote innovation and cooperation. By working as an open-minded responsive team we achieve excellence.

• Our future depends on the success of each an atmosphere of dignity and diversity our appreciation for each others talents and contributions keeps us at our best.

• We play fair but never lose sight of the goal to win. With that in mind we execute our plans and strategies with focus commitment and passion.

We offer our employees very competitive benefits:

• Profit Sharing

• Healthcare Benefits

• Matching Retirement Contribution

• Overtime Compensation Over 40 hours

• Training & Development and Growth Opportunities

We have a wide variety of opportunities to establish yourself in the food industry including sales sales support customer service marketing administration finance operations technology and inventory management. Come join our team and build your career with us!

Position Summary:

Provide friendly professional and efficient bilingual (English and French) customer service as well as order processing and delivery support to United Trimen customers via phone email SMS and live chat. Assist customers with their daily inquiries to ensure their needs are met while promoting and utilizing e-commerce technologies.

Based at our North York ON office this position requires full bilingualism (French and English) both spoken and written.

What We Offer:

• The salary range for this role is $45000 to $50000

• Monday to Friday schedule

• Health dental and prescription drug insurance after 30 days

• Profit-sharing program

• Great work environment family culture and advancement opportunities

Key Responsibilities:

• Liaise with and support customers for order entry credits and other needs

• Support and partner with assigned divisions and customers; ensure effective route management

• Maintain up-to-date knowledge of products and system status across divisions and distribution centers to assist Account Managers and customers

• Serve as an information resource for Account Managers Logistics and Sales Support on product-related inquiries regarding inventory levels excessive punches and general product information

Qualifications:

• Strong verbal and written communication skills

• Fully bilingual written and spoken (French/English)*

• Aptitude for resolving a variety of issues

• Strong organizational skills and ability to manage multiple priorities

• Enjoy working in a collaborative environment

*English required for daily communication with other team members based in English-speaking Canada and occasional communication with English-speaking suppliers (80%).

Sommaire du poste :

Offrir un service à la clientèle bilingue (anglais et français) amical professionnel et efficace ainsi quun soutien pour le traitement des commandes et les livraisons aux clients de United Trimen par téléphone courriel SMS et clavardage en direct. Aider les clients pour leurs demandes quotidiennes afin de répondre à leurs besoins tout en promouvant et en utilisant les technologies de commerce électronique.

Basé à nos bureaux de North York (ON) ce poste nécessite un bilinguisme parfait (français et anglais) tant à loral quà lécrit.

Ce que nous offrons

• Le salaire varie entre 45 000$ et 50 000$

• Horaire du lundi au vendredi

• Assurances soins médicaux dentaires et médicaments après 30 jours

• Programme de partage des profits

• Belle ambiance de travail culture familiale et opportunités davancement

Principales tâches

• Être en relation et soutenir les clients pour la prise de commandes crédits et autres besoins

• Soutenir et travailler en partenariat avec les divisions et les clients qui lui sont assignés ; assurer une gestion efficace des itinéraires.

• Maintenir une connaissance actualisée des produits et de létat des systèmes au sein des divisions et des centres de distribution afin daider les gestionnaires de comptes et les clients.

• Servir de source dinformation aux gestionnaires de comptes à la logistique et à lassistance aux ventes pour les questions relatives aux produits concernant les niveaux de stocks les poinçons excessifs et les informations générales sur les produits.

Compétences recherchées

• Posséder une bonne communication parlée et écrite

• Être bilingue écrit et parlé (français/anglais)*

• Avoir une aisance à régler une variété de problèmes

• Se démarquer par ses qualités dorganisation et gestion de priorités multiples

• Aimer travailler dans un environnement collaboratif

* Anglais requis pour communication quotidienne avec les autres membres de léquipe basés au Canada anglais et communication occasionnelle avec fournisseurs anglophones (80%)

We thank all applicants for their interest however only those selected for the next stage will be contacted. United Trimen is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment or in terms or conditions of employment without regard to any enumerated or analogous grounds of discrimination including race religious beliefs colour gender gender identity gender expression physical disability mental disability age ancestry place of origin marital status source of income family status sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability please submit your request to and use the words Accommodation Request in your subject line.