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Bilingual Customer Service Representative – Disability Claims (100 Remote)
Job Location:
Monthly Salary:
Posted:
30 June 2026 (30+ days ago)
Posted:
Application Deadline:
27 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Bilingual Customer Service Representative Disability Claims (Remote)
Grow your customer service career with a fully remote opportunity in the insurance sector. Support customers with inquiries billing concerns and claim-related follow-ups while working in a collaborative environment that offers structured training stable full-time hours and meaningful daily interactions.
What is in it for you:
Hourly salary of $25.
8-month contract with the potential for permanent employment.
Full-time schedule of 37.5 hours per week 7.5 hours per day.
Initial schedule is 8:00 am to 4:00 pm. for the first couple of months.
After the initial period shifts may be 9:00 am to 5:00 pm 10:00 am to 6:00 pm or 12:00 pm to 8:00 pm based on business needs.
Shift rotation is required according to operational requirements.
Fully remote position and can be performed from anywhere in Canada.
Responsibilities:
Respond to customer inquiries regarding products services billing and disability claims.
Handle inbound and outbound customer interactions.
Resolve customer complaints by processing refunds exchanges or billing adjustments.
Contact customers to provide updates on inquiries claims investigation results and planned adjustments.
Escalate unresolved customer concerns to the appropriate departments for further investigation.
Maintain accurate records of customer interactions inquiries complaints comments transactions and actions taken.
Complete data entry and documentation accurately.
Follow up with customers to ensure satisfactory resolution of inquiries and concerns.
What you will need to succeed:
High school diploma or GED preferred.
Bilingual in English and French to provide customer service and support for billing and disability claim inquiries in both languages.
2-4 years of customer service experience.
Experience in customer service environments such as call centres retail or other service settings.
Experience with data entry and accurate documentation.
Proficiency with Microsoft Outlook Microsoft Excel or similar computer applications.
Experience handling billing or service-related complaints is considered an asset.
Excellent interpersonal skills.
Strong attention to detail.
Ability to work independently and manage time effectively.
Why Recruit Action
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
