Bilingual Client Relations Coordinator Remote Canada ASG

Foundever is a global leader in the customer experience (CX) industry. With 150000 associates across the globe were the team behind the best experiences for 800 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting 9 million customer conversations every day in 60 languages across 45 countries Foundever combines global strength and scale with the agile entrepreneurial approach of our founder-led culture enabling companies of all sizes and industries to transform their CX.

Winner of Comparablys Award for Best Global Culture inand 2021

Gold Stevie Award Winner for Great Employers in 2024 and 2022

We foster an exciting culture of creativity connection and commitment

Read more about our culture: Foundever Stories.

This role may involve the use of approved artificial intelligence (AI) tools to support day to day tasks improve efficiency and enhance decision-making. Examples may include automated workflows data supported recommendations drafting or summarization tools or candidate/employee interaction tools (as applicable to the role).

This opportunity represents an existing vacancy supporting current business operations.

Provides day-to-day operational support and program management.

Responsible for client communication program development maintenance and analysis.

Supports all impacted internal organizations by providing advanced information and specifications.

Primary escalation path for most complex customer inquiries.

Interprets requests and determines appropriate course of action.

Conducts research to resolve problems.

Recommends process improvement to assure client satisfaction.

Follows up to insure issues resolved and improvements implemented

Meetings with client as necessary. Primary program specific client contact. Relay of escalations from client/follow-up. Research and follow up on issues. Research root causes/resolutions

Facilitate delivery of reports. Submission of new processes/procedures. Posting new processes/procedures. Timely handling of client requests. Work to ensure client confidence

Act as internal program and project manager. Work to design best practices solution sets. Field questions about processes/procedures. Follow up on new processes/ procedures to ensure changes understood.

Other duties as assigned.

Knowledge of technology industry and basic understanding of general business management.

French Written/Oral skills preferred but not required

Leadership skills with ability to support and mentor more junior team members.

Analytical and problem-solving skills.

Strong communication and presentation skills.

Strong interpersonal skills focused on client satisfaction.

Ability to use a computer to complete daily duties

One to three years in industry-related sales; account management preferred.

Four-year degree in business-related field or an equivalent combination of education and experience.

The base pay range for this position is up to CAD 43000 per year; however base pay offered may vary depending on location job-related knowledge education skills and experience.

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Foundever is committed to selecting developing and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race age color religion sex creed national origin ancestry citizenship disability/handicap marital status protected veteran status uniform status sexual orientation pregnancy genetic information gender identity and expression or any other basis protected by federal state or local law. The Company forbids discrimination of all kinds whether directed at Associates applicants vendors customers or visitors. This policy applies to all terms and conditions of employment including recruitment hiring promotion compensation benefits training discipline and termination.