Enter a job title or keyword
Bilingual Claims Care Representative
Job Location:
Yearly Salary:
Posted:
29 May 2026 (30+ days ago)
Posted:
Application Deadline:
15 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
What we do every day to be our very best
Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. Were agile and innovative and we arent afraid to challenge and create or bring diverse perspectives to our work.
Who we need
As a Claims Care Representative you are responsible for conducting the initial claim review for your assigned line of business ensuring all activities are carried out in alignment with established KPIs turnaround times (TAT) and applicable certificate and policy provisions.
The expected base salary range for this role is between $45000 and $55000 depending on experience. Additional information regarding our comprehensive benefits program can be found below.
This opportunity is linked to a currently vacant position.
We use artificial intelligence tools in our recruitment process to help with application review and improve the efficiency of our assessments. These tools are used responsibly and do not replace human decision-making as we continue to manually review all applications.
Who we need
As a Claims Care Representative you are responsible for conducting the initial claim review for your assigned line of business ensuring all activities are carried out in alignment with established KPIs turnaround times (TAT) and applicable certificate and policy provisions.
The expected base salary range for this role is between $45000 and $55000 depending on experience. Additional information regarding our comprehensive benefits program can be found below.
This opportunity is linked to a currently vacant position.
We use artificial intelligence tools in our recruitment process to help with application review and improve the efficiency of our assessments. These tools are used responsibly and do not replace human decision-making as we continue to manually review all applications.
What you will do
- Effectively manages case/claims assignments and responds to inquiries from claimants regarding claim status and/or requests for claim forms.
- Manages the initial stages of screening claims.
- Applies an excellent understanding of certificate and policy provisions.
- Sets-up claims including verifying policyholder information policy effective date premium status and verification of claim eligibility and including ensuring appropriate claim forms are delivered to claimant.
- Communicates with key stakeholders including claimant business partners plan sponsors physician employers verbally and/or in writing. Handles a variety of inquiries varying in complexity.
- Ensures compliance with Quality Assurance requirements and procedures
- Maintains compliance all KPIs standards controls policies and practices as an active participant in the Companys Information Privacy and Security Program.
- Perform other duties as assigned.
What you will bring
- Post-Secondary Education preferred or equivalent work experience.
- This role requires strong English and French communication skills because it involves regular direct interaction with English-speaking and French-speaking customers and colleagues.
- Ability to perform tasks simultaneously within deadlines.
- Strong attention to detail.
- Fundamental knowledge of computers and keyboarding skills.
- Strong communication skills (strong telephone and interpersonal skills).
- Ability to make decisions with resource guidance
- Strong commitment to quality of work
- Exceptional customer service.
- Knowledge of insurance practices and principles are assets.
- Knowledge of medical terminology policy provisions and provincial regulations are assets.
- FLHC FLMI or ALHC designation are an asset.
Why join
When youre a part of Securian Canada youre a member of an agile and innovative high-performing bright-thinking make-things-happen culture so that together we can discover the art of possible.
At our company we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity collaboration and purpose.
Youll also be part of a team thats committed to diversity equity and inclusion and who values diverse perspectives so that you can be the person you want to be both in and outside work.
Securian Canada offers a competitive total rewards program with a variety of perks and benefits including:
- Flexible work arrangements with monthly financial allocations to support your work-life balance;
- Generous starting paid vacation time plus additional vacation days for every year of service;
- Paid volunteer day so you can dedicate time to a cause you are passionate about;
- Paid personal and wellness days to support your total wellbeing;
- Educational assistance of up to $3500 a year (with approval from your manager);
- Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
- Up to 14% of combined contributions to the RRSP matching program;
- Family-friendly maternity/parental leave and
- Many more benefits perks and programs.
If you have at least 70% of the qualifications were looking for want to work in a fast-growing leading and progressive company and feel driven to help Canadians and their families build secure futures we want to hear from you!
Take the first step in building your future with Securian Canada. Apply now.
Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such upon request Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.
Required Experience:
Unclear Seniority
About Company
Securian Canada is a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. Learn more.
