Drug Safety Associate Bilingual French 12-Month Contract

This role is in support of Cencoras patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

This job profile description is a standardized non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties responsibilities reporting lines working conditions grading compensation or other essential terms and conditions of employment.

Actual duties and responsibilities may vary based on business needs local requirements and operational practices. Where a team members role is governed by an employment agreement local terms and conditions prior job description or collective bargaining agreement those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

• Leads resolution of routine and moderately complex medical information inquiries by applying approved content response standards and documentation requirements.

• Reviews and maintains scientific response content knowledge resources and documentation records to support consistency traceability and audit readiness.

• Ensures accurate capture triage documentation and escalation of adverse events product quality complaints and other reportable safety information within required timelines.

• Facilitates coordination with medical affairs regulatory safety and operational partners to resolve exceptions clarify documentation requirements and maintain continuity of service.

• Recommends and implements approved updates to templates checklists routing practices and workflow controls to reduce recurring errors and strengthen compliance.

• Mentors junior colleagues and reinforces adoption of updated procedures documentation expectations and issue resolution practices through day-to-day coaching.

• Evaluates inquiry trends and service data to identify practical improvement opportunities that strengthen knowledge delivery and workflow consistency.

Responsibilities:

• Knowledge of Pharmacovigilance industry including up to date knowledge of; pharmacovigilance guidelines of Health Canada US FDA EMEA and ICH;

• Adaptability to change and to learn new skills as required;

• Experience in the medical and/or pharmaceutical field(s) medical terminology is an asset;

• English/French bilingual required for this posting.

Skills and Knowledge:

• Strong analytical skills

• Ability to communicate effectively both orally and in writing

• Effective interpersonal skills

• Effective organizational skills; ability to multitask

• Superior proven attention to detail

• Ability to consistently meet deadlines

• Excellent problem-solving skills; ability to communicate and/or resolve issues effectively and efficiently

• Computer skills (including knowledge of Microsoft Word Excel PowerPoint and other Office Programs)

• Good internet required for remote work

Education:

• Associates degree in pharmacy medicine nursing pharmacology life sciences biomedical sciences public health or a related field or equivalent experience preferred.

• 1-3 years experience in Medical Information Clinical Research or Drug Safety or equivalent and related experience in pharmacy or pharmaceutical fields;

Work Experience:

• 3 years of experience in medical information drug information pharmacovigilance medical affairs support clinical services healthcare operations scientific communications or a related field required.

Certifications:

• Certification in medical information drug information pharmacovigilance drug safety or equivalent preferred. Certification in clinical research clinical operations scientific communication medical writing quality management quality systems or equivalent preferred.

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

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Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

AmerisourceBergen is committed to fair and accessible employment requested AmerisourceBergen will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.