Barista

Our Company

Ethical Bean is Canadas leading organic and Fairtrade coffee company and is proudly part of the Kraft Heinz family of brands. With over $3 billion in sales Kraft Heinz Canada is the #1 food and beverage company in the country. Within our world class manufacturing facilities in Vancouver BC and Mount Royal QC we manufacture some of Canadas most iconic brands such as Kraft Peanut Butter Renees salad dressing Philadelphia Cream Cheese and KD among many others!

Why Ethical Bean

At Ethical Bean we believe coffee should be delicious fair for farmers and better for the planet. We source with integrity roast with precision and share transparently so every cup is .

Role Overview

Reporting to the Café Lead the Barista is responsible for delivering exceptional customer experiences while preparing high-quality coffee beverages and café products that reflect Ethical Beans commitment to quality sustainability and transparency. The role maintains café cleanliness and food safety standards supports daily café operations and contributes to a welcoming engaging and high-performing café environment.

Responsibilities

• Follow all HACCP GMP Organic Fairtrade and Food Safety requirements.
• Prepare and serve coffee beverages and café products according to established quality standards.
• Deliver exceptional customer service and create a welcoming experience for all guests.
• Accurately process customer orders and payments through point-of-sale systems.
• Maintain product quality beverage consistency and presentation standards.
• Educate customers on Ethical Bean products sustainability practices Fairtrade sourcing and brewing methods.
• Maintain cleanliness and organization throughout the café service areas and customer spaces.
• Monitor product freshness and ensure food and beverage items meet quality standards.
• Assist with opening closing and daily café operational procedures.
• Restock coffee food retail products cups lids and other café supplies.
• Promote and sell Ethical Bean retail products coffee beans and café merchandise while assisting customers with product selection.
• Escalate customer concerns equipment issues food safety concerns or inventory shortages promptly.
• Support inventory counts and product rotation activities according to FIFO practices.
• Operate espresso machines grinders brewers and café equipment safely and effectively.
• Perform routine cleaning and basic maintenance of espresso machines grinders brewers and café equipment.
• Identify opportunities to improve customer experience operational efficiency and café performance.
• Participate in continuous improvement activities and problem-solving initiatives.
• Support root cause investigations and corrective actions related to customer service product quality food safety and café operations.
• Identify report and help eliminate workplace hazards in support of Ethical Beans goal of zero injuries.
• Perform other duties as assigned.

Key Competencies

• Customer Service Excellence
• Communication Skills
• Attention to Detail
• Accountability
• Teamwork
• Food Safety Mindset
• Quality Focus
• Adaptability
• Reliability
• Sense of Urgency
• Problem Solving
• Continuous Improvement Mindset
• Product Knowledge
• Relationship Building
• Professionalism

Requirements

• High school completion
• Ability to communicate effectively in spoken and written English.
• Strong customer service and interpersonal skills.
• Ability to work effectively in a fast-paced team environment.
• Ability to stand for extended periods and perform repetitive tasks safely and consistently.
• Basic math skills and basic computer skills.
• Ability to accurately handle cash electronic payments and point-of-sale transactions.
• Strong attention to detail and commitment to beverage quality and consistency.
• Ability to maintain a positive and professional demeanor while interacting with customers.
• Experience in a café restaurant retail hospitality or customer service environment is considered an asset.
• Experience preparing coffee beverages or operating espresso equipment is considered an asset.
• Interest in coffee sustainability ethical sourcing and customer education is considered an asset.
• Flexibility to work varying shifts as business needs require.

About The Kraft Heinz Company

The Kraft Heinz Company (NASDAQ: KHC) is the third-largest food and beverage company in North America and the fifth-largest food and beverage company in the world with eight $1 billion brands. A globally trusted producer of delicious foods The Kraft Heinz Company provides high quality great taste and nutrition for all eating occasions whether at home in restaurants or on the go. The Companys iconic brands includeKraftHeinz ABC Capri SunClassicoJell-OKool-Aid Lunchables Maxwell House Ore-Ida Oscar Mayer Philadelphia Planters PlasmonQuero Weight Watchers Smart OnesandVelveeta. The Kraft Heinz Company is dedicated to the sustainable health of our people our planet and our Company. For more information visit.

The Kraft Heinz Company is committed to a diverse and inclusive seekers with disabilities who require accommodation during the recruitment process or would like more details about accessibility should contact:

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare protection and savingfor the future we offer plans tailored to meet you and your familys needs. Coveragefor benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events resources and learning opportunities that inspire aphysical social emotional and financial well-being lifestyle for our employees and their families.

Youll be able to participate in a variety of benefits and wellbeing programs that may vary by role country region union status and other employment status factors for example:

• Physical - Medical Prescription Drug Dental Vision Screenings/Assessments

• Social - Paid Time Off Company Holidays Leave of Absence Recognition Training

• Emotional Employee Family Assistance Program Wellbeing Programs Family Support Programs

• Financial -Savings/PensionLife Accidental Death & Dismemberment Disability Discounted Perks

Location(s)