Audience Services Manager

Audience Services Manager

FULL TIMEEMPLOYMENT

Join the hardworking and dedicated team deliveringexciting arts and culture programs and activities to our community and to theExecutive DirectortheAudience Services Managerwill be accountable forsupporting the operations of the Aurora Cultural Centre torealize themission of the Aurora Cultural Centre(ACC)and support operational requirements of Aurora Town Square (Town-owned facility).TheAudience Services Managerbuilds and implements audienceservices to ensure a safe andthehighestquality customer service experience to patrons who attendACCprogramsand rental client events at Aurora Town Square.

This full-time position requires the successful candidate to be availableon aflexible scheduleeveningsand weekends to supportFront of House Team andeventsas well as office administrative time Monday Friday from 8:30 4:30pm to connect with the rest of the is expected that the role will become more of an administrative role once Aurora Town Square business is fully successful candidate willpossessexcellent communication and interpersonal skills have provenFront ofHouse and volunteer managementskills and be a generous and compassionate team will be a key member to deliver onthe Centres reputation forhighestcustomer service Services Managerwillmaintainstrong relationships with Town facilities and operational staff as needed the rental clients patrons and volunteers.

At ACC we embrace everyones uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse inclusive andequitableworkplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender age religion race ethnicity and nationality. Particularly equity deserving groups such as members of thePersons with Disabilities Black Indigenous other racializedcandidatesand/or candidates from the 2SLGBTQIA communityandanyone who may contribute to the further diversification of the Aurora Cultural Centre. Together we unite and inspire all Canadians to influence and affect thefuture ofour community through the arts.

Context and Summary

The Aurora Cultural Centre is the resident tenant of Aurora Town Squares Aurora Museum and Cultural Centre.

There are two main elements of this position.

1. Front of House:ACC has a robust performing arts program that currently hosts professional live performance events from September anadditionalservice to the Town we support rental clients who book Aurora Town Square and require technical andFront ofHouse positionfacilitatesallFront ofHouse requirements forbothACC and rental events.
2. Volunteers:As part ofFront ofHouse services and support of our operations we work with a diversity of volunteers who offer their services to participate at ushers ticket takers event support co-op placements administrative support education class support gallery program docents ambassadors in outreach events etc. This position recruits manages schedules and trains volunteers for positionsrequired including all reporting can findinformation about the program here: (Volunteer Page on Website) We have a complete volunteer handbook that meets the standards of Imagine Canada.

As with all positions at the Centre the Audience Services Manager willbe requiredto be flexible punctual andpossessexcellent customer service position will require multi-tasking and liaising with various members of the staff team on a variety of projects.

The successful candidate wouldbe responsible forthe following:

• ProvideFront ofHouse services for all ACC events andrentals atAurora Town Square as required including
• personnel (staff and volunteer) needs
• signage house programs and facilityneeds
• coordinating refreshments cash/host bar where applicable including artist hospitality
• patron management
• coordinating any pre or post show lobby needs
• troubleshooting and problem solving
• Communicate with ACC program managers on requirements of programmed events
• Recruit schedule train and supervisepart timeFront of House Managers
• Prepare Front of House instructions for every activation requiring a Front of House Manager in Aurora Town Square
• Build and implement Front of House Manager post-show report template
• Review Front of House post-show reports day after event (or as soon as possible)
• Manage ACC wearables for Front ofHouseteamincluding volunteers
• Manage train and communicate audience fire health & safetyprogramsand protocols to Front of House ManagerandVolunteers
• Enthusiastically engage visitors to the Centre
• Receive and codeAudienceServices andVolunteerProgram invoices for payment including
• Expenses related toFront ofHouse operational expenses
• Reconciling Aurora Town Square client activations with finance
• Determineideal Front ofHousepractices to respond to health & safety requirements for local national and/or international health crisis
• responsible for health screening of volunteers support staff and audience (if applicable)
• organize patrons and support staff to ensure they have strict adherence to local health protocols related to events
• Member ofthe Joint Health & Safety Committee
• ManageVolunteerProgram within Imagine Canada standards including
• Reviewupdateand managevolunteer program policy and procedures manual
• recruit train supervise the Centres volunteers (including co-op students)
• coordinate promote schedule supervise and evaluate all volunteer opportunities
• build relationships with the schools to enable co-opand summer youthopportunities
• monitor communicate and manage the volunteer program policies
• report on volunteer engagement statistics
• manage volunteer appreciation and recognition
• maintain up-to-date volunteer information and shifts in volunteer database
• Other duties asrequired

The staff of the Centre work in a team atmosphere and as such all employees of the Centre may be expected to step beyond what is regularly thought of as their own duties toassistmembers of the team asrequired

As with allrolesat the Centre the successful candidate needs to be flexible punctual andpossessexcellent customer service successful candidate will be detail-oriented proven artistic programming skills in live performance be flexible in their ability to shift from one task to another and be a generous team member.

EducationSkillsand Experience

We recognize that candidates may not meet all the criteria listed in this posting. We encourage all those interested in this posting with a combination ofrelevant complementaryexperience and an interest in the arts to apply.

Education

• Minimum 2-3 yearpost secondaryeducation in an arts related field
• Volunteer management training and implementation
• Event management training and implementation

Experience

• Minimum 3years experienceina previousFront ofHouse performing arts environment
• Experience in volunteer-run settingsrequired
• Experience working directly inFront ofHouse for events
• Event coordinationand/or stage managementexperience
• Supervisory experience with hired staff
• Experience working with and/or delegating tasks to event volunteers
• Smart Serve and First Aid/CPR-C certified required

Skills

• Enthusiasm creativity and strong organizational skills
• Effective communication and interpersonal skills (written and verbal)
• Sensitivity and diplomacy
• Information presentation and delegation skills
• Excellent customer service skills
• Coaching
• Ability to work in a setting individually and as part of an active team
• Ability tomaintainevents as scheduled and fulfill demanding deadlines
• Troubleshooting skills
• Social Media skills an asset
• POS systemexperiencean asset

Required Certifications

• Standard First Aid & CPR C
• Joint Health & Safety Committee Member certification
• Smart Serve
• Safe Food Handling
• Valid Vulnerable Sector Screening

How will you create impact

• By bringing fresh dynamic ideas to the table
• By contributing to the team with a strong and thoughtful work ethic
• By using your knowledge of customer service to helpprovidenew ways to serve our patrons.

How will you fit into the team

• Being outgoing and adaptable
• Be a resilient and flexible personality as plans can change from day-to-day.
• You are a consummate professional and canrepresentthe Aurora Cultural Centre not just creatively but also in experience insight and attitude.

Salary:

The salary range for this position is $47000-$55000per year. Upon successful completion of a 3-month probation period the successful candidate will also participate in a full suite of employee benefits including: group medical and dental benefitsLife and AD & D LTD and STD benefitsan Employee Assistance Program anoptionalemployer RRSP contribution paid personalandvacation days paid time off for 14 recognized holidays and professional development opportunities.

Location:

In person at Aurora Town Square 50 Victoria Street Aurora Ontario

Additionalinformation:

A criminal record search will berequired ofthe successful candidate at their own expense that is acceptable to the Aurora Cultural recognize that candidates may not meet all the criteria listed in this posting. We encourage all those interested in this posting with a combination of relevanttechnicalexperience and an interest in the arts to apply.

How to apply:

Please visitthis linkto apply online to Suzanne Haines Executive Director. No phone calls please.

We are committed to providing a workplace that is inclusive and accessible to you require accommodation during the staffing process please do not hesitate to contact us at or

We thank all applicants for their interest in joining our team and all responses will be held in strictest those selected for an interview will be contacted.

Applications deadline:July 31 2026;Applications will be reviewed and assess as received with interviews starting with those qualified will remain open until early for best opportunity to be considered.

About the Aurora Cultural Centre

At the Aurora Cultural Centre we believe that arts culture and heritage can play a role in changing our world and our community. This is the fabric that deepens our understanding of our shared experienceandcreates a more compassionate society. Since 2010 the Centre has welcomed the community to create andparticipatein diverse experiences for all ages. We proudly program four vibrant galleryexhibition spaces a range of instructional classes for children teens and adults an eclectic live music series special familyeventsand summer arts Cultural Centre website