Associate Vice President, Accounts

About the Company

kg&a is a well-established Canadian consulting firm specializing in strategic communications and advisory services. The organization works with a diverse portfolio of clients to develop strategies manage complex projects and build strong relationships with key stakeholders.

With a reputation for excellence innovation and collaborative problem-solving the firm provides employees with the opportunity to work on impactful initiatives while developing professionally in a supportive and high-performing environment. The organization values strategic thinking accountability and a commitment to delivering exceptional results for its clients.

Position Summary

The Associate Vice President Accounts is responsible for leading and developing the firms Accounts function ensuring exceptional client service strong team performance and operational excellence across the entire Accounts team. As the senior people leader for the department this role oversees talent development performance management workforce planning and account delivery standards while building a high performing engaged and accountable team culture.

Working closely with the leaders of kg&a the Associate Vice President Accounts translates business objectives into departmental priorities and execution plans ensuring client teams are appropriately resourced supported and positioned for success. While maintaining client success the primary focus of this role is leadership of the Accounts function talent development operational effectiveness and business performance.

• Build an engaged accountable and collaborative team culture
• Coach and develop leaders across the Accounts function
• Support performance management career development and succession planning
• Partner with leadership on recruitment onboarding retention and employee engagement initiatives
• Help cultivate the next generation of leaders within the organization
• Lead workforce and resource planning across the department
• Balance workloads and optimize team utilization
• Identify capability gaps and proactively plan for growth
• Ensure teams have the support and resources needed to deliver exceptional work
• Develop and improve processes that drive consistency efficiency and quality
• Partner with account leaders to navigate complex client situations
• Support strategic client discussions and growth opportunities
• Monitor portfolio health client satisfaction and service delivery
• Help ensure account teams consistently deliver work that meets client objectives and kg&a standards
• Support revenue utilization retention and profitability goals
• Monitor departmental performance and forecasting
• Identify opportunities to strengthen client relationships and expand services
• Support business development and strategic growth initiatives
• Contribute to organizational planning and continuous improvement efforts

• 12 years of progressive experience in client service consulting agency or professional services environments
• Significant experience leading managers and multi-level teams
• A proven track record of building and developing high-performing teams
• Strong experience in coaching performance management and talent development
• Experience overseeing resource planning workforce capacity and operational effectiveness
• Strong business and financial acumen including budgeting and forecasting
• Exceptional communication and relationship-building skills
• The ability to influence collaborate and drive accountability at all levels
• A strategic mindset with a passion for continuous improvement and organizational growth

Experience in communications public relations consulting design architecture development real estate or other professional services environments is considered an asset.

Workplace Requirements and Conditions:

• Hybrid three (3) days per week in office
• Located in downtown Toronto

To Apply:

Interested and qualified candidates are invited to forward by email a letter of application and a résumé to offers a competitive salary plus benefits.