Associate, Process Management- New Grad 2027

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About Capital One Canada.

For 30 years weve been on a mission to change banking for good. We challenge the traditional bank stereotype fostering a culture where innovation thrives and bold ideas are celebrated.

Youll be empowered to grow your career in a supportive environment where you can own and shape your journey on your own terms. Youll redefine whats possible by contributing to work that impacts millions of Canadians taking ownership of your decisions and outcomes supported by mentors who will push you to think bigger and challenge the status quo.

Are you ready to redefine whats next

About the Team

Our Process Managers are deployed across all areas of the business - Fraud Customer Acquisitions Payments and more - and have a huge impact on ensuring we are consistently keeping our customer promises and solving complex problems to help make us more efficient. Youre guaranteed to be part of a smart talented team of people responsible for creating and enhancing processes that aim to deliver excellence to your customers in every interaction.

About the role

As a new Process Manager youll join the Process Manager Development Program (PMDP) which takes place over your first year with us and involves hands-on training implementing Lean/Green Belt methodologies across two projects and presenting your work to senior leaders. Youll also get to join fun social networking events and connect with other Process Managers across the business.

Were driven by what our customers want and how to make their lives simpler. Were always looking for creative ways to offer digital solutions that make sense for our customers. With your help well build the next generation of banking in Canada based on customer-focused values compelling products and great engineering.

Be ready to join a community who see the customer first and want to use their skills to make a difference.

Your Responsibilities:

• Manage improvement of business processes by defining and implementing process improvement agendas driving efficiencies and using data to create better experiences for our customers

• Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes by helping to launch exciting projects such as; new product digital features automation and digital transformation

• Collaborate with various departments (such as our agile software studio and our data scientist team) to develop and execute effective and efficient processes

• Apply leadership skills such as communication and change management to help drive key priorities like product launches technology changes and continuous improvement initiatives

• Use a variety of techniques and tools to define manage and improve processes like Visual Management Business Process Management Lean and Six Sigma

• Maintain knowledge of regulatory requirements and operational procedures and ensure documentation is relevant and updated

• Develop and perform quality assurance routines controls and monitoring to measure and analyze process performance on existing processes

Basic Qualifications:

Students who have or will be graduating in 2027 from an undergraduate degree or graduates of Masters programs from an accredited University

Preferred Qualifications:

• Completed a Bachelors degree in Engineering Commerce Business Administration or a related field

• Excellent strategic thinking structured problem-solving skills and superior analytical skills

• Familiarity with Lean/Six Sigma/Process Improvement tools & methodology

• Experience in basic coding and/or data visualization (e.g. SQL Tableau). If you know how to write code and pull data thats awesome. If not dont worry as long as you have an interest in it and aptitude for learning it

• Experience working and collaborating in teams

• Fluency in both English and French languages a strong asset

Working at Capital One

Here youll uncover personal strengths explore new interests and make an impact that matters. The work youll find here will keep you inspired and guide you in your career journey.

• Take ownership of your own potential: As you begin your career youll define your own path by gaining exposure across the business learning new skills and having access to tools and mentorship to understand your potential.

• Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model with 3 days in the office per week that gives room for both collaboration and personal commitments.

• Benefits built for your life: We take a holistic approach to well-being providing support for you and those who are most important to you. This includes: full coverage for spouses domestic partners and dependents a one-time Work From Home allowance to build your comfortable workspace up to $3000 in mental health coverage and up to $5000 in annual tuition subsidies.

Youll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary for this role is $80000. This role is also eligible to earn performance based incentive compensation which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan

Weembrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However no hiring decisions are made using AI as every hiring decision is made by our hiring managers business interviewers and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).