Associate Director, HCP Engagement Operations Analytics & Strategy

Recognizing the importance of individualized flexibility our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind providing space where teams can come together to strategize brainstorm and connect on key projects.

This is what you will do:

This role sits within theUS AlexionHCP Engagement Operations team a cross-functional group responsible for supporting and driving HCP engagementsincluding speaker programs consulting advisory boards and commercial sponsorshipsfor US commercial stakeholders. TheAssociate Director HCP Engagement Operations Analytics &Strategywill support all disease areas within the Rare Disease Unit and report to the Director of HCP Engagement Operations. The role collaborates closely with Disease AreaHCP EngagementOperationsLeads the Commercial Sponsorship Manager Commercial Leadership Compliance & Analytics colleagues.

You will enable highquality analytics evidencebased decisionmaking dashboard development and operational support. You will work across functions to address national and regional HCP engagement questionsidentifycompliance risk trends and support sales and marketing in evaluating engagement performance against annual needs assessments.Youranalysisinsightsand recommendationswill directly shape how commercial teams engage with HCPs and how leadership navigates key business decisions.

Responsibilities:

• Design lead and execute qualitative and quantitative analyses to address business questions (e.g. speaker program attendee analysis risk trend identification and risk mitigationstrategy).

• Translatedataobservationsinto insights and recommendations.

• Understand business needs and lead cross-functional collaborators acrossBusiness Operations Commercial Excellence (BOCE)and external vendors serving asasubjectmatter expert.

• Ensure HCPEngagementOperations and its outsourced partnersmaintainstrong internal controls to support audit readiness.

• Developmaintain and updateSmartsheetsto support compliant processes and controls aligned to policy.

• Respond to ad hoc insight requests providingaccurate succinct and well-contextualized data narratives for internal and external stakeholders.

• Support strategy and execution of data quality and data strategy initiatives.

• Support CRM strategy and operational needs for HCP Engagement Operations.

• Serve as SME for cross-system and cross-vendor data integration initiatives.

• Participate in team huddles toidentifyprocess gaps and support continuous improvement.

• Partner with stakeholders to develop tools dashboards reporting and process enhancements.

• Manage competing priorities through clear communication expectation setting and time allocation.

• Execute all responsibilities in a compliant manner andassistin developing and updating procedures and policies.

• Build strong partnerships with Marketing Sales Compliance and other cross-functional teams.

• Ensure relevant team members are aligned and engaged at key project stages.

You will need to have:

• Bachelors degree in Life Science Data Science Business or Marketing.

• At least5years of experience in advanced analytics and reporting ideally within pharma/biotech.

• Advancedproficiencyin Smartsheet and Excel.

• Strong technical aptitude and comfort working across multiple systems.

• Expertise indata manipulation harmonization and integrationforanalytics.

• Experience in usercentric dashboard design and development.

• Experience creating mockups markups and proofofconcept models.

• Ability to translate business needs to technical requirements and drive outcomes.

• Strong ability toidentifyand resolve data quality issues.

• Excellent communication and presentation skills.

• Strong requirementsgathering and stakeholdermanagement capabilities.

• Ability to independently lead projects andengageleadership.

• Ability to derive insights from complex and disparate data sources.

• Ability to travel <10%.

• Fluency in written and spoken English.

• Ability to work in an office environment with typical requirements (computer use communication problem solving collaboration).
  
  

We wouldpreferyou to have:

• Bachelors degree in data scienceor an advanced degree (MBA/PhD) in Marketing Market Research or Statistics.

• Understanding ofcompliance guidelines and USPhRMAcode for speaker programs.

• Project Management certification.

• Methodical approach to problem-solving.

• Ability toidentifyopportunities and continuously pursue solutions that add value.

• Selfdirected and selfmotivated work style.

• Experience with speaker program data analytics.

• Experience in advanced healthcare analytics (pharma/biotech consulting research).

• Experience with specialty orphan or rare disease therapies.

• Strong storytelling capabilities.

• Expertisewith SQL Qlik Tableau.

• Experience with external datasets such as claims EMR and thirdparty practitioner data.

• Experience with CRM alignment and analytical applications.

• Statistical and regression analysis skills.