Assistant Service Manager

Be part of what makes us different.

As a key member of the leadership team at the front end youll work alongside the Department Manager to deliver exceptional service strong operational performance and a welcoming shopping experience that reflects Farm Boys commitment to fresh community-focused retail. Through hands-on leadership financial stewardship and daily team engagement youll help create an environment where both customers and team members thrive. Here are some of the other ways youll help us stand out:

• Deliver outstanding customer service while supporting Farm Boys vision of the best fresh shopping experience.
• Partner with the Department Manager to execute department strategies and help achieve stated goals and performance objectives.
• Support team development through training coaching motivation and recognition while maintaining a high level of trust confidentiality and professionalism.
• Lead regular team huddles to share goals recognize achievements exchange product knowledge and provide meaningful feedback to build engagement and connection.
• Safeguard Farm Boys financial assets by supporting safe management document retention audits float tracking over/short reporting refund oversight and other cash-handling controls.
• Promote awareness communication and adherence to company policies and government regulations to ensure a compliant and accountable team environment.
• Champion all Safe Food Handling and Health & Safety policies procedures and regulatory standards to maintain a safe store for customers and team members.
• Provide hands-on support to daily operations by assisting with cashier coverage customer service overrides schedule maintenance cart retrieval and general store cleanliness.
• Support office and administrative functions including safe management cash handling scheduling purchasing orders and payroll processes.
• Contribute to store success by assisting with other related duties as required.

Qualifications :

What you bring to the table.

We provide the opportunity and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Completion of a post-secondary program with an emphasis in business plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
• The ability to thrive in a fast-paced dynamic environment by effectively managing changing priorities while maintaining a high level of performance.
• Successful completion of Smart Serve certification or willingness to obtain certification within six months of hire.
• Excellent organizational analytical and interpersonal skills supported by clear confident communication and strong mathematical aptitude.
• Comfort learning and using manual and automated systems with prior experience working with a variety of computer software programs.
• Thrive in a hands-on setting that involves extended periods of standing heavy lifting repetitive movement or tasks and work that may be performed in cooler freezer and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings weekends and holidays.
• Fluency in English; French language skills considered an asset.

What we bring to the table.

At Farm Boy we believe in supporting our Team Members throughout their careers. Whether its at our Home Office or our stores were proud to stand out in the market as a workplace that offers:

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare dental care disability coverage life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information :

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career youre craving! 

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds identities and experiences to applyincluding those with non-traditional career paths.

We strive to create an environment where everyone feels valued respected and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

Remote Work :

No

Employment Type :

Full-time