Assistant Restaurant Manager

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Restaurant Manager for Flower & Wolf. The Assistant Restaurant Manager plays a key role in leading the day-to-day operations of the venue ensuring exceptional guest experiences while cultivating a team culture rooted in service hospitality and accountability. Working closely with the Restaurant Manager this role will be responsible for leading service periods coaching and developing team members maintaining operational standards and driving guest satisfaction. This is the perfect role for a hands-on leader who thrives on the floor leads by example and is passionate about hospitality and team development.

Key Responsibilities

Operational Leadership & Service Excellence

• Lead daily restaurant operations and service periods ensuring smooth and efficient execution.
• Maintain a visible leadership presence on the floor and provide support to team members throughout service.
• Champion the use of systems including OpenTable and Silverware POS ensuring they are utilized effectively to support operational success.
• Ensure all service standards operating procedures policies and health & safety requirements are consistently followed.
• Monitor restaurant readiness cleanliness organization ambiance and overall presentation standards.
• Lead pre-shift meetings and communicate daily priorities promotions and operational updates.
• Monitor service flow and make adjustments as needed to maximize efficiency and guest satisfaction.
• Support the Restaurant Manager in executing operational initiatives and achieving departmental objectives.

Guest Experience

• Foster a culture of hospitality and service excellence throughout every shift.
• Ensure all guest interactions reflect the standards.
• Proactively engage with guests to build relationships and create memorable dining experiences.
• Handle guest concerns professionally ensuring timely resolution and appropriate follow-up.
• Monitor guest feedback and support initiatives designed to improve guest satisfaction loyalty and overall experience.
• Act as a role model for professionalism hospitality and operational excellence.

Team Leadership & Development

• Lead coach mentor and motivate Front of House team members to achieve their full potential.
• Support recruitment onboarding and ongoing training programs for new and existing employees.
• Provide ongoing coaching and real-time feedback to improve service performance and operational execution.
• Promote accountability by reinforcing expectations standards and company policies.
• Assist with performance management processes including coaching conversations development plans and progressive discipline when required.
• Foster a positive inclusive and collaborative work environment that encourages engagement and teamwork.

Financial & Administrative Support

• Support the achievement of sales labour and productivity targets through effective shift leadership.
• Monitor labour productivity and operational efficiencies during shifts.
• Assist with inventory management scheduling support shift reporting and administrative duties as assigned.
• Support cost-control initiatives while maintaining exceptional service standards.
• Assist in implementing promotions sales initiatives and revenue-generating opportunities.
• Ensure accurate completion of shift reports communication logs and operational documentation.
• Support with achieving departmental goals and overall business objectives.

• Adhere to all hotel policies procedures and service standards.

Qualifications :

• Valid Alberta ProServe certification required.
• Service-focused personality is essential with a minimum of 3 years of leadership experience in a comparable food and beverage environment.
• Strong passion for hospitality guest service and team development.
• Computer literate with knowledge of Microsoft Office; prior experience working with Silverware POS OpenTable or related systems is an asset.
• Excellent communication interpersonal and coaching skills.
• Ability to build strong relationships with colleagues leaders and guests.
• Results-oriented with strong organizational skills attention to detail and the ability to perform in a fast-paced environment.
• Ability to consistently stand and walk throughout shifts.
• Available to work a schedule that reflects the business levels and operational needs of the venue and hotel.
• Demonstrated ability to lead by example motivate teams and deliver exceptional guest experiences.
• Embrace the company brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered supported and recognized

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Frequent movement between the entrance dining room and service areas.
• Occasional lifting of menus supplies and restaurant items.
• Ability to maintain composure and efficiency in a fast-paced high-volume environment.

Additional Information :

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties and Marriott properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. We offer a competitive benefit program including medical dental vision retirement savings and an employee and family assistance program.  

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Belonging:
We celebrate our differences. We support each other and we always stand together.

Integrity:
We build trust through mutual respect and being authentic.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: 

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Remote Work :

No

Employment Type :

Full-time