Assistant Lease Renewal Manager

Assistant Lease Renewal Manager - Elevate Your Career at Lexus Downtown!

At Lexus Downtown part of the innovative Downtown AutoGroup (DAG)were not just selling cars. Were crafting experiences building relationships and revolutionizing the automotive industry. Were a community of passionate individuals who believe that buying a car should be as exciting as driving one. Take a look at ourunique approachand see for yourself!

Why we need you

You know that moment when someone finds their perfect car That indescribable mix of excitement pride and anticipation Thats what we live for. And thats where you come in.

Our vision is to create lifetime guests not just one-time buyers. But to do that we need someone extraordinary. Someone who is an integral part of the customer service and sales operations.

This role is perfect for a proactive individual with strong negotiation skills exceptional customer service experience and a deep understanding of the automotive lease process. If youre a strategic thinker with a passion for the automotive industry and love helping customers find the perfect fit for their lifestyle and budget wed love to hear from you!

Without you were just another dealership. With you were the place where automotive dreams come true.

Heres what youll be doing

Youll play a key role in ensuring that lease customers experience a smooth and satisfying end-of-lease process while contributing directly to the dealerships growth and success. You will be responsible for guiding customers through the lease-end journey presenting options for lease renewal purchase or upgrade and enhancing their overall satisfaction. Working closely with Sales Finance and Customer Service departments youll develop retention strategies build strong relationships and provide expert advice to customers ensuring they have a clear understanding of their lease-end options and feel valued by our company. Youll play a key role in ensuring that lease customers experience a smooth and satisfying end-of-lease process while contributing directly to the companys growth and success.

Your days will be filled with

• Customer Engagement & Relationship Building:
• Serve as the primary point of contact for customers approaching the end of their lease providing expert guidance on options and ensuring a seamless and pleasant transition.
• Establish and maintain strong lasting relationships with lease customers to foster loyalty and long-term retention.
• Lease Renewal & Retention Strategy:
• Develop and execute tailored lease renewal and retention strategies to encourage customers to continue their journey with our brand.
• Actively promote new leases upgrades and purchase options that align with customer needs and budget.
• Analyze customer trends needs and market insights to continuously refine retention strategies and exceed monthly renewal targets.
• Sales & Negotiation:
• Present lease renewal buyout and new lease offers effectively communicating the benefits of each option and customizing the approach to meet individual customer needs.
• Utilize strong negotiation skills to close renewal deals meeting or exceeding sales goals and contributing to the companys revenue growth.
• Cross-Department Collaboration:
• Work collaboratively with Sales Finance Customer Service and Marketing teams to ensure customers receive a consistent and exceptional experience.
• Coordinate with inventory teams to ensure available vehicles meet customer preferences and requirements.
• Compliance & Documentation:
• Ensure all transactions and agreements are processed in compliance with legal and company guidelines maintaining accurate and timely documentation.
• Keep detailed records of interactions offers and customer feedback for tracking and reporting purposes.

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

You need these qualifications

• Experience:Minimum of 3-5 years of experience in automotive sales lease renewal customer service or account management.
• Skills:Strong customer engagement and negotiation skills with the ability to build rapport and trust.
• Automotive Knowledge:In-depth understanding of automotive leases financing options and end-of-lease procedures.
• Communication:Exceptional verbal and written communication skills.
• Technical Proficiency:Familiarity with CRM software and Microsoft Office Suite.
• You must hold a valid OMVIC License
• You hold a valid Ontario G Drivers License with a clean driving record

It would be nice if

• You have experience in luxury or high-end retail sales
• Youre fluent in multiple languages reflecting the diversity of our community
• You have a Bachelors degree in Business Marketing or a related field

What we offer

• Performance-Driven Culture:We celebrate achievements and foster a results-oriented work environment.
• Career Growth:Were committed to helping our team members grow their careers with us- we believe in promoting from within.
• Community:Be part of a team thats as passionate about cars as you are in one of the most vibrant cities in the world.
• Competitive Pay:We value your contributions and ensure youre rewarded accordingly.
• Comprehensive Benefits:Health dental and vision coverage along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development:Ongoing training opportunities to keep your skills sharp and your career on trackthrough our DAG Academy.
• Modern Facility:Work in a clean organized and well-equipped shop that prioritizes safety and efficiency atour state-of-the-artAutoplex.
• Rich Legacy: Established in1992 our group has grown from a single dealership to employing over300professionalsthat collectively represent the largest retailer of automobiles in downtown Toronto.

You are what drives us Apply Now!

If youre ready to take your career to the next levelplease excited to hear your story!

This is an in-person role.

Lexus Downtownand Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act 2005 (AODA) within our recruitment process. If you require accommodation at any time throughout the recruitment process just email us at.

Lexus Downtownand Downtown AutoGrouparean equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race color religion national origin sex physical or mental disability or age.

Join us at Lexus Downtownin revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however only those selected for an interview will be contacted.