Assistant Housekeeping Manager

Hotel Arts is seeking an experienced hands-on service-driven Assistant Housekeeping Manager to oversee daily housekeeping and laundry operations.

Reporting to the Rooms Operations Manager this role is responsible for driving service standards by ensuring that guest rooms and public areas meet the expectations of safety functionality usability and cleanliness for our guests employees and owners.

This hands-on leadership position supports the Housekeeping department by overseeing staffing scheduling training and performance management while maintaining strong collaboration with other departments.

Duties and Responsibilities

• Manages the day-to-day operations of the Housekeeping Department including opening and closing duties as outlined in departmental checklists and monitoring the efficiency and timely completion of tasks by room attendants porters and laundry attendants.
• Ensures timely and accurate delivery of pre-shift briefings prior to the start of each shift.
• Adjusts daily staffing schedules based on the rolling forecast to ensure optimal staffing levels.
• Oversees room attendants to ensure guestroom quality standards are consistently met including completion of assigned room credits supported through coaching re-training and performance management.
• Demonstrates strong attention to detail and consistently upholds high standards of cleanliness and service across guestrooms corridors and public areas.
• Completes scheduled inventories and submits accurate reports to maintain established par levels.
• Effectively communicates with all hotel departments to ensure housekeeping-related needs are addressed in a timely manner with particular collaboration with Front Office and Maintenance teams.
• Ensures all employees have the necessary tools and equipment to perform their duties effectively.
• Promotes and maintains a safe working environment in alignment with COR requirements ensuring proper reporting of accidents and incidents.
• Provides ongoing guidance motivation and coaching to team members through daily communication performance reviews and corrective action processes.
• Supports recruitment efforts for departmental positions and assists in onboarding new employees including maintaining training materials.
• Assists in the development implementation and monitoring of strategic plans for the Housekeeping Department.
• Attends all required departmental and hotel meetings.

• Minimum 23 years of progressive housekeeping supervisory or management experience in a hotel or hospitality environment.
• Proven experience leading housekeeping teams including room attendants public area attendants and laundry operations.
• Strong knowledge of housekeeping standards cleaning procedures and guest room inspection protocols.
• Experience with scheduling staffing and managing labor costs based on occupancy/forecasting.
• Demonstrated ability to coach train and develop team members with strong performance management skills.
• Excellent attention to detail and a commitment to maintaining high standards of cleanliness safety and guest satisfaction.
• Strong communication and interpersonal skills with the ability to collaborate across departments.
• Working knowledge of health and safety regulations including WHMIS and workplace safety standards (e.g. COR or equivalent).
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Proficiency with hotel property management systems and housekeeping systems (an asset).
• Flexibility to work varying shifts including weekends and holidays as required.
• High school diploma required; post-secondary education in hospitality or hotel management is an asset.