Assistant Director of Rooms

The Assistant Director of Rooms will support the Director of Rooms in leading the Rooms Division at Fairmont Banff Springs ensuring exceptional guest experiences operational excellence and strategic development of luxury offerings. This role provides direct leadership and oversight for Front Office Fairmont Gold VIP team and is pivotal in driving service excellence initiatives with a goal of achieving and maintaining Forbes Five-Star/Five-Diamond recognition for Fairmont Gold.

Job Duties Include:

Reporting to the Director of Rooms responsibilities and essential job functions include but are not limited to the following:   

• Oversee the daily operations of Front Office Fairmont Gold VIP Concierge and Service Excellence initiatives.
• Provide strategic leadership to Front Office operations ensuring efficient arrival departure and guest service processes while maintaining luxury service standards.
• Lead the strategic evolution of Fairmont Gold & VIP Team implementing innovative guest services and luxury standards.
• Assist the Director of Rooms in developing and executing division strategies aligned with hotel and brand objectives.
• Drive operational excellence and service enhancements across Front Office Housekeeping Guest Services and Fairmont Gold.
• Manage and mentor department leaders and colleagues fostering a culture of coaching accountability career development and high performance.
• Ensure brand standards including LQA and Loyalty program standards are maintained audited and enhanced.
• Lead Service Excellence initiatives utilizing guest feedback platforms such as TrustYou SCORE and KIPSU.
• Handle escalated guest concerns and oversee resolution to ensure exceptional guest satisfaction.
• Contribute to departmental budgeting forecasting labor management and operational planning.
• Collaborate closely with interdepartmental teams including Food & Beverage Spa Golf Recreation and Staff Services.
• Participate in the planning and execution of capital projects renovations and luxury suite operational requirements.
• Monitor industry trends and recommend innovative product or service offerings.
• Support recruitment training and development programs to build a strong pipeline of Rooms Division talent.

Qualifications :

Your Skills & Qualifications:

• Minimum 3 years experience in a Front Office Manager Executive Housekeeper or Rooms Division leadership role.
• Proven ability to lead motivate coach and develop teams.
• Strong guest service orientation with a focus on luxury service standards.
• Excellent organizational planning and problem-solving skills.
• Strong communication presentation and public speaking abilities.
• Comprehensive knowledge of Front Office and Housekeeping operations policies procedures and expense management.
• Proficiency in Excel Word PowerPoint and operational management tools.
• Highly motivated results-oriented and able to perform under pressure.

Additional Information :

Job Perks & Benefits:

• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
• Subsidized staff accommodation provided on-site for full time status employees for 1 month off-site accommodation is available for you to rent downtown based on availability
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit    to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:

Remote Work :

No

Employment Type :

Full-time