Assistant Campus Support Coordinator

This position is an in-person position based at Red River College.

The Assistant Campus Support Coordinator will act as a point of contact on a campus we serve providing frontline support in the delivery of in-person member services student inquires engagement activities and delivers high-quality service across multiple channels for plan members.

• Respond to member non-claim inquiries via walk-in phone email/case and chat; resolve issues within SLA.
• Educate members on insurance wellness preferred providers and other programs offered.
• Educate members on enrolment registration and claims processes.
• Support members with insurance or wellness related access or claim processes.
• Document interactions accurately in CRM systems.
• Escalate complex issues to the Campus Support Coordinator or appropriate department
• Participate in training and calibration sessions to maintain service quality.
• Participate in events to promote awareness and engagement with benefit programs.
• Respond to inquiries related to claims status and coverage.
• Utilize appropriate technologies including contact centre solution customer relationship management and internal teams communications tools office applications project tools and ticketing systems.

• A college diploma bachelors degree or equivalent.
• Previous experience in benefits insurance customer service client/member support administration or a related field is preferred.
• Knowledge of group benefits health and wellness programs or insurance is considered an asset.
• Strong customer service and relationship building skills.
• Excellent verbal and written communication and strong presentation skills with the ability to confidently present information to individuals and groups.
• Basic proficiency with Microsoft Excel.
• Strong organizational and time-management skills with the ability to manage multiple inquiries priorities and follow-ups in a fast-paced environment.
• A collaborative and solutions-focused approach with the ability to work effectively with internal teams partners and campus stakeholders.
• Strong problem-solving and critical thinking skills with the ability to resolve inquiries independently and escalate complex issues when appropriate.

• Comprehensive health and dental insurance.
• Retirement savings plan with company contributions.
  

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits retirement wealth wellness and human resource solutions. Our experts and solutions serve over 20000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees members and stakeholders.

We are committed to providing an inclusive accessible environment where all employees and clients feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to .

The hourly rate for this position is up to $17.20 per hour.