Area Manager II

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated customer-focused individuals who want to join our team as an Area this role you will a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety quality attendance and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time to the right location.

Our Operations workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customers door. Please note that all workflows have slight building variations but one thing is constant: our vision and dedication to the customer.

Our fulfillment network launches new Operations sites every year providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business current openings.

Key job responsibilities
- Support mentor and motivate your hourly workforce
- Manage safety quality productivity and customer delivery promises
- Collaborate with all support teams including Safety Engineering Loss Prevention Quality Assurance Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push pull squat bend and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
- Possess a valid drivers license in the state of residence

A day in the life
As an Area Manager II at an Amazon fulfillment center youll act as a strategic leader overseeing upto 80 associates while driving department level operational improvements. Youll conduct planning sessions with your team coaching them through operational challenges while developing their leadership capabilities. On a typical day youll partner cross-functionally with teams such as Quality HR and Safety to implement scalable process improvements that could impact 200 associates across multiple workflows. Youll diagnose root causes of performance gaps using advanced analytics facilitate alignment meetings with senior leadership on department-level goals and make data-driven decisions that balance competing priorities. You would leverage your strategic thinking to review department-wide metrics and plan initiatives that directly impact millions of customer orders while maintaining high levels of engagement safety quality and productivity standards.

- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 1 years of performance metrics process improvement or lean techniques experience
- Experience in the management of large teams (50 members)
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Bachelors degree in Engineering Operations Supply Chain/Logistics or a related field
- Experience in one or more of the following industries: shipping/logistics distribution centers manufacturing environments hospitality healthcare retail and customer-facing / customer-service environments
- Experience using strong customer service communication and interpersonal skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company Amazons package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon offers comprehensive benefits including health insurance (medical dental vision prescription basic life & AD&D insurance) Registered Retirement Savings Plan (RRSP) Deferred Profit Sharing Plan (DPSP) paid time off and other resources to improve health and well-being. We thank all applicants for their interest however only those interviewed will be advised as to hiring status.

CAN AB Calgary - 75000.00 - 105000.00 CAD annually