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Architect, Product Development
Job Location:
Yearly Salary:
Posted:
30 August 2026 (21 hours ago)
Posted:
Application Deadline:
27 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
The Architect Product Development is a technical leadership role within TTEC Digitals Product Development organization responsible for delivering AI-powered Customer Experience (CX) and contact center solutions across the companys proprietary product portfolio. This role combines people leadership solution architecture and implementation oversight to drive successful product initiatives and customer deployments. The Architect will lead engineers and technical leads while partnering closely with Product Management Architecture QA DevOps and Professional Services to ensure successful delivery and operational readiness.
The ideal candidate is a technically strong leader who can guide solution design coordinate complex implementations evaluate emerging technologies and develop high-performing teams. This role provides opportunities for continued leadership growth and increased organizational responsibility over time.
The ideal candidate is a technically strong leader who can guide solution design coordinate complex implementations evaluate emerging technologies and develop high-performing teams. This role provides opportunities for continued leadership growth and increased organizational responsibility over time.
What Youll Be Doing
- Lead mentor and develop engineers and technical leads fostering accountability growth and technical excellence.
- Drive delivery of product initiatives platform enhancements and customer deployments of TTEC Digital products.
- Coordinate execution across Engineering QA DevOps Product Management Architecture and Professional Services teams.
- Develop solution designs architecture diagrams and implementation approaches using tools such as Lucidchart Visio or similar platforms.
- Lead technical design reviews implementation planning activities and delivery readiness efforts.
- Identify and manage technical risks dependencies and implementation challenges.
- Research and evaluate emerging AI customer experience and contact center technologies.
- Assess integration opportunities across AI platforms and CCaaS solutions to support product innovation and customer needs.
What Youll Bring to the Role
- 8 years of experience in software engineering solution architecture technical leadership or product development.
- Prior experience managing engineers technical leads or software development teams.
- Proven experience delivering complex software implementations across multiple teams and stakeholders.
- Experience with Google AI technologies conversational AI virtual agents Agent Assist or AI-powered customer experience solutions.
- Working knowledge of Google Cloud Platform (GCP) Kubernetes cloud-native architectures APIs microservices and distributed systems.
- Experience creating and presenting architecture diagrams and technical solution designs.
- Strong communication leadership and stakeholder management skills.
Preferred Qualifications
- Experience with Google CCAI Vertex AI Gemini Dialogflow Agent Assist or related Google AI technologies.
- Experience with contact center and customer experience platforms such as Genesys Cloud Amazon Connect NICE CXone Five9 Cisco Webex Contact Center or similar CCaaS solutions.
- Experience evaluating designing or implementing integrations between AI platforms and customer experience technologies.
- Familiarity with telephony concepts SIP-based communications voice routing and contact center ecosystems.
- Exposure to DevOps practices CI/CD pipelines observability and SaaS product operations.
- Experience with AWS Azure or multi-cloud environments.
- Familiarity with modern AI platforms and services such as AWS Bedrock Azure AI/Copilot OpenAI Anthropic or similar enterprise AI technologies.
$140000 - $165000 a year
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About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
As part of our commitment to fair and efficient hiring practices TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Staff IC
About Company
We believe that humanity and technology should ​co-exist, and that at the nexus of the ​most powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
