Applications Specialist-Intern

We are seeking a proactive and detail-orientedApplications Specialist Internto join our Corporate IT - Enterprise Applications this role you will play a vital part in maintaining the efficiency of our IT service delivery. You will gain hands-on experience managing our enterprise Office 365 environment administering key SaaS applications like Bitwarden and Dropbox handling email signature deployments assisting with ticket queue management and contributing to AI Research & Development initiatives.

This internship is designed to provide you with practical real-world experience in enterprise IT and identity access management while working alongside collaborative technology professionals.

WHAT YOU WILL DO

• Queue Management & Service Delivery:Monitor and manage the incoming IT ticketing queue. Efficiently triage and distribute requests to team members based on their specific areas of expertise.

• Application Administration:Assist in the day-to-day administration and provisioning of core corporate tools including:

  • Bitwarden:Assist with password management best practices.

  • Dropbox

  • Email Signature Management:Assist with email signatures to ensure consistent corporate branding across email clients.

• Incident Response:Ensure high-priority and critical service tickets are escalated and resolved in a timely systematic manner to uphold service delivery expectations.

• User Support & Collaboration:Actively follow up with end users to gather necessary troubleshooting information resolve issues and provide clear updates regarding their technical requests.

• Documentation & Knowledge Sharing:Author update and organize technical documentation. Assist the team in creating clear accessible knowledge-base articles for both internal IT staff and self-service end users.

• AI Research & Development:Assist in researching testing and investigating artificial intelligence (AI) tools and workflows to enhance enterprise IT productivity and automation.

• Platform Support:Help support and maintain our corporate Office 365 environment to optimize productivity across the organization.

WHAT WE ARE LOOKING FOR

• Current Enrollment:Must be currently enrolled in an accredited post-secondary education program with co-op/internship eligibility.

• Eligible Fields of Study:

  • Diploma Program in IT / Computer Systems

  • Bachelor of Computer Science

  • Bachelor of Computer Engineering

  • Or an equivalent technical field of study.

WHAT WILL MAKE YOU STAND OUT

We welcome candidates with a diverse set of technical interests and backgrounds. The following skills and experiences are highly valued:

• Office Suite Proficiency:Strong familiarity with standard office productivity applications (e.g. word processing spreadsheets documentation tools).

• O365 Administration:Familiarity or conceptual knowledge of Microsoft Office 365 environmentsspecificallyExchange Teams OneDrive and SharePoint.

• Communication Skills:Strong written and verbal communication skills with an ability to write user-friendly instructions and manage professional email communications.

• Problem-Solving & Organization:A structured mindset with the ability to prioritize tasks and track follow-ups in a fast-paced environment.

• Curiosity for AI:A passion for emerging technologies and a desire to participate in AI research and pilot applications.