Application Support Specialist – Market Data & Trading Systems (mfd)
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Company Description
Since its foundation in 2007 Solactive AG has evolved into one of the worlds most important and fastest-growing index providers. From our headquarters in Frankfurt we power global investment products across ETFs structured products and mandates. Our reputation is built on innovation speed flexibility and strong partnerships.
Service Operations is a multidisciplinary and agile application support function responsible for realtime system monitoring technical troubleshooting of complex applications incident management and global market checks. The team supports our business development and DevOps departments across all missioncritical environments ensuring reliable 24/6 operational coverage.
Service Operations is a multidisciplinary and agile application support function responsible for realtime system monitoring technical troubleshooting of complex applications incident management and global market checks. The team supports our business development and DevOps departments across all missioncritical environments ensuring reliable 24/6 operational coverage.
Job Overview
We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity trading platforms and realtime financial systems. You will support and enhance our proprietary index and marketdata platforms across distributed Linux environments ensuring stability accuracy and operational excellence.
This role is ideal for someone who thrives in fastpaced environments understands fronttoback trade flows and can lead technical resolution realtime monitoring incident handling and projects with confidence.
This role is ideal for someone who thrives in fastpaced environments understands fronttoback trade flows and can lead technical resolution realtime monitoring incident handling and projects with confidence.
Your Tasks
Production Support & Incident Management
Continuous Improvement & Leadership
- Provide L1/L2 support for missioncritical index marketdata and tradingrelated applications
- Monitor distributed Linux systems analyse logs and resolve realtime production issues
- Lead incident management coordinating with global tech and business teams and driving rootcause analysis
- Ensure SLAcompliant resolution and maintain high platform availability
- Manage change release and deployment activities following ITIL best practices
- Troubleshoot issues across market connectivity data feeds APIs and distributed systems
- Support financial business development and data teams with application and datarelated inquiries
- Analyse and modify complex SQL datasets log messages and system behaviour to identify and resolve issues
- Execute database modifications and optimise complex queries
- Act as a primary contact for business users across Hong Kong Frankfurt and Toronto
- Serve as incident manager in real time covering operations escalation resolution communication and documentation
- Translate business requirements into technical actions and platform enhancements
- Lead projects endtoend independently
- Document procedures troubleshooting guides and best practices
- Maintain operational runbooks and support documentation
Continuous Improvement & Leadership
- Identify opportunities to improve monitoring workflows and support processes proactively and independently
- Mentor junior support staff and contribute to a culture of operational excellence
Your Profile
Experience & Domain Knowledge
- 5 years in application/technical support within financial markets trading platforms or marketdata systems
- Strong understanding of fronttoback trade flows and market connectivity
- Experience supporting technical realtime trading marketmaking risk or marketdata systems
- Strong Linux expertise (shell troubleshooting performance analysis)
- Strong SQL across major RDBMS (Oracle PostgreSQL SQL Server)
- Experience with monitoring stacks (ELK Kibana Grafana Alerta)
- Familiarity with APIs job schedulers and distributed systems
- Knowledge in Bash/Python scripting for automation and data analysis
- Knowledge of cloud platforms (AWS/Azure) is a plus
- Strong incident change and release management experience (ITIL)
- Ability to lead highpressure production incidents with calm and clarity
- Excellent communication skills in English; comfortable working with global teams
- Proactive structured and able to take ownership of complex issues
- Exposure to marketmaking derivatives or multiasset trading environments
- Software development or DevOps experience
Our Offer
Global Team:Be part of the Solactive family a motivated team with an international setting.
FinTech Excellence: Join our team and delve into the inner workings of a thriving FinTech company.
Modern Culture:Enjoy our modern flat hierarchy and startup-like culture.
Responsibility & Connections:Take over responsibility from day one and build relationships in- and outside the company.
Special Benefits:Regular staff parties access to Corporate Benefits modern office space and free beverages.
FinTech Excellence: Join our team and delve into the inner workings of a thriving FinTech company.
Modern Culture:Enjoy our modern flat hierarchy and startup-like culture.
Responsibility & Connections:Take over responsibility from day one and build relationships in- and outside the company.
Special Benefits:Regular staff parties access to Corporate Benefits modern office space and free beverages.
Your Application
Interested Dont miss your chance and directly apply online by clicking the Apply now button on our website and filling in the application form. Please make sure to also upload your CV cover letter and relevant references. We are looking forward to hearing from you!
To all recruitment agencies: We do not accept unsolicited CVs/Candidate Profiles. Please do not forward any CVs/Candidate Profiles to any Solactive employee in any location. Any requests for cooperation have to be addressed directly to HR. Any costs associated with unsolicited CVs/Candidate Profiles are not being covered by Solactive.
SOLACTIVE AG
German Index Engineering
Human Resources
Platz der Einheit 1
60327 Frankfurt am Main
For further information please visit: us
To all recruitment agencies: We do not accept unsolicited CVs/Candidate Profiles. Please do not forward any CVs/Candidate Profiles to any Solactive employee in any location. Any requests for cooperation have to be addressed directly to HR. Any costs associated with unsolicited CVs/Candidate Profiles are not being covered by Solactive.
SOLACTIVE AG
German Index Engineering
Human Resources
Platz der Einheit 1
60327 Frankfurt am Main
For further information please visit: us
Solactive AG is a FinTech company operating globally and growing at a fast pace headquartered in Frankfurt. Since 2007 we develop tailor-made and multi-asset class index solutions for ETFs and other index-linked investment products for the leading global investment banks and asset managers as our clients. Flexibility efficiency and providing the highest quality are at the heart and soul of our business philosophy. We are now hiring!
Required Experience:
IC
About Company
Solactive AG is a FinTech company operating globally and growing at a fast pace, headquartered in Frankfurt. Since 2007, we develop tailor-made and multi-asset class index solutions for ETFs and other index-linked investment products for the leading global investment banks and asset m ... View more
