Application Support Analyst

At CAAT were passionate about what we do. And it shows!

Here youll find a cultural spark in everything we do from the way we partner with members and employers to the way we work collaborate and grow. It doesnt just feel different at CAAT. It is different. Were one of the fastest-growing pensions in the country for a reason. We challenge the status quo making a real impact on the hundreds of employers we serve from education institutions to major corporations and household brands. And were just getting started. Driven by core values and a shared purpose were fierce champions for better retirement security known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit wed love you to be a part of it.

About the Role:

We are seeking an Application Support Analyst for our Information Technology team. Reporting to the Senior Manager Enterprise Applications & Service Delivery the Application Support Analyst is responsible for the stability performance and supportability of business-critical applications within the Enterprise Operations Centre (EOC) serving as the technical escalation within the support model and lead complex incident resolution and applications operate reliably in production with a strong focus on minimizing service disruption and maintaining high service quality. The successful incumbent will drive operational excellence through proactive monitoring root case analysis and continuous improvement production readiness system maintenance and integration activities.

As the Newest Member of our Team Youll:

• Provide Level 2 (L2) technical and functional support for enterprise applications managing complex incidents in alignment with service level targets.

• Serve as the escalation point within L2 support owning complex and high-impact issues requiring deep technical analysis.

• Lead troubleshooting through log analysis system diagnostics and code-level investigation to identify root causes and restore service.

• Drive root cause analysis for major incidents implementing permanent fixes and coordinating with engineering or vendors to address underlying defects.

• Monitor application health and performance using observability tools including alert tuning dashboard development and metric analysis to proactively identify and mitigate risks.

• Enhance monitoring effectiveness by refining alerts reducing false positives and improving actionable insights.

• Support application deployments patching and maintenance maintaining stability security and operational readiness.

• Lead integration support activities including API configurations system connectivity and validation of data flows across platforms.

• Collaborate with development infrastructure and vendor teams to address cross-system issues and improve end-to-end service reliability.

• Contribute to team capability through technical guidance and knowledge sharing drive efficiency and resilience via automation and process improvements and support application upgrades and platform initiatives to ensure operational readiness and supportability.

To Succeed You Bring:

• College diploma or bachelors degree in computer science computer engineering or equivalent combination of education and experience.

• A minimum of three (3) years of experience in application support within complex enterprise environments including both cloud and on-premises systems.

• Solid hands-on experience supporting modern enterprise platforms including Microsoft Fabric Salesforce and ServiceNow is required.

• Strong experience supporting Microsoft Azure environments including Windows-based systems and services.

• Solid experience supporting Linux-based systems and hybrid infrastructure environments.

• Proven experience with monitoring and observability platforms (e.g. Zabbix New Relic) including alert tuning dashboard creation and performance metrics analysis.

• Experience with scripting or programming languages (e.g. Python PowerShell SQL) to support automation diagnostics and operational efficiency.

• Experience working in an ITIL based environment (Incident Management Service Request Management Escalation Management SLA Adherence)

• Demonstrated ability to quickly learn adapt and apply new technologies tools and application platforms in a dynamic enterprise environment with experience in AI-enabled operations tools (e.g. AIOps predictive monitoring intelligent alerting or chat-based support) considered a strong asset.

The target hiring salary for this position is $73200 - $86100. Placement within our salary range will be based on factors such as internal equity market conditions and the candidates experience skills and qualifications relevant to the role.

At CAAT we believe innovation passion and purpose are ingredients for a great work environment. Were incredibly proud of our people and the remarkable impact they have as catalysts for change. Were committed to attracting and keeping great talent which means competitive compensation exceptional benefits and an environment where people can grow and thrive. When you work with CAAT youll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical mental and financial wellness. From flexible work arrangements comprehensive benefits to wellness incentives and a defined benefit pension plan we have you covered.

• A Place to Collaborate and Win: Weve built a lively environment where creativity and open communication thrive. Its why were consistently recognized as one of Canadas Most Admired Corporate Cultures one of Greater Torontos Top Employers and one of the Best Places to Work.

• Work that Truly Matters. Youre giving Canadians the opportunity for better retirement security and organizations the chance to do more.
  

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting artificial intelligence tools are used to screen assess or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity Equity Inclusion and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences geographies gender ethnicities backgrounds and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best professional authentic selves to work.

CAAT Pension Plan is an equal opportunity employer and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities if requested. Should any applicant require accommodation through the application processes please contact us at or call Human Resources at for assistance.

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