Analyst Technology

Analyst Technology

Corporate Services IT Operations

Status: (1) Contract Full Time - up to 13 months

Hiring Range: $81977 - $92224 per annum

Work Mode: Hybrid(4 days in office)

Location: 10 Peel Centre Drive Brampton; able to travel to various regional locations

Hours of Work: 35 hours per week; Monday - Friday 8:30AM - 4:30PM including evenings weekends and holidays on-call rotation and/or shift work

Who We Are:
Were a team dedicated to delivering top-notch IT services that empower regional programs to better serve external customers. As your business partner well collaborate to provide innovative IT solutions that align with your strategic goals. Our vision is to be an IT leader offering customer-driven high-quality service through skilled professionals efficient operations and cutting-edge solutions.

What You Will Do:
As a key member of the Technology Service Centre team you will provide expert technical support to resolve hardware software network and voice-related issues.

• Respond promptly to requests for assistance ensuring quick resolution of connectivity and performance issues
• Provide on-site support and root cause analysis for recurring incidents
• Assist clients with technology use software installations and system changes
• Troubleshoot and resolve incidents to customer satisfaction
• Support device configurations (cell phones printers etc.)
• Collaborate with the team on service delivery and problem-solving
• Contribute to IT project plans and ongoing service improvements
• Stay updated with new technologies to enhance your skills

What the role requires:

• University or collegedegree in computer science or related discipline
• Minimum 3 years experience in a technology support role or an equivalent combination of education and/or experience may be considered
• Proficiency with Windows operating systems Microsoft productivity software Microsoft Outlook/Exchange Microsoft Edge Avaya telephone system/sets end-user computers (i.e. desktops notebooks tablets) print/fax/copy technologies end-user mobility devices and MDM solutions (i.e. iPhones iPads) ServiceNow ticketing system
• Awareness of best practices in Information Technology service delivery such as SDLC PMBOK COBIT and ITIL
• Ability to travel to various regional locations; and able to work evenings weekends and holidays on-call rotation and/or shift work
• Lifting of equipment routinely required

Skills/Abilities:

• Strong communication and interpersonal skills to build lasting relationships with clients teams and management
• Excellent customer service with a commitment to quality and service excellence
• Detail-oriented with proactive problem-solving and quick implementation of solutions
• Focused on continuous improvement of processes and the work environment
• Ability to manage fluctuating workloads and conflicting priorities
• Independent worker with a desire to learn and share knowledge
• Strong analytical organizational and time management skills

Nice to have:

• Proficiency with MAC iOS
• Experience supporting technology in a Public Health clinic environment

Apply now and help us build a better tomorrow with the Region of Peel! Join usbe bold think big and help shape a better tomorrow.

Perks That Make Work Fun (and Your Life Easier)!

At Peel Region we believe in taking care of you. Heres what youll enjoy when you join our team:

• Top-Notch Benefits: Comprehensive Health Dental and Vision plan (yes even psychological health coverage) starting on your very first day!
• OMERS Pension Plan: Voluntary enrolment to help secure your future with peace of mind.
• Vacation Time That Grows: Start with 3 weeks of vacation per year because work-life balance is important!
• Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
• Performance Pays Off: Annual performance reviews with merit increases your hard work is recognized and rewarded!
• Supportive Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
• Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing whether in your career or on a personal level.

Weve got you covered because we know happy healthy people do their best work!

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview:Ourrecruitmentprocesswill include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders as important communications regarding your application may be directed there.

Ifthis opportunity matches your qualifications and experience please apply on-line.

Peel Region consists of the cities of Brampton and Mississauga and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200000 businesses.

Were working to create a community that is safe inclusive and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6700 strong and since 1974 weve been delivering a wide range of resident focused services. Our services include paramedic services health programs long-term care and services for seniors child care support garbage collection and recycling waste water and water treatment road maintenance financial assistance and housing support.

Recognized by Canadas Healthy Workplace Month with the Great Employer Award presented by Excellence Canada Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity practices inclusion recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region people come first. Each employee has an important role within our community and when we work together its impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You wont find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact

Please be advised Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicants responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings interview dates) it is imperative that applicants check their email regularly. If we do not hear back from applicants we will assume that you are no longer interested in the position and your application will be removed from the competition.