Analyst, Digital Workplace

Location: Calgary Head Office Alberta

Employment Type: Full Time Permanent

Salary Range: SP2 Level 4 $80325-$94500 per year. The final compensation for this position will be determined based on individual factors including education qualifications experience and internal equity.

Analyst Digital Workplace

The Opportunity

The Digital Workplace Analyst supports and maintains the Alberta Energy Regulators (AER) enterprise productivity content and collaboration services that power a modern digital workplace. This includes Microsoft 365 tools such as Teams SharePoint and Viva Engage; AI productivity tools including Microsoft Copilot and Claude; mobility solutions; enterprise content management platforms; and web portals.

This opportunity is well suited to someone who is passionate about helping others use digital tools effectively and who enjoys staying current with new features and emerging workplace technologies. As part of Corporate Solutions you will work alongside dedicated IT professionals who provide responsive client-focused services to AER staff while fostering innovation continuous growth and a collaborative team environment.

What your day-to-day will look like:

• Triage and resolve second-level support requests related to Microsoft 365 Teams SharePoint Viva Engage Copilot mobility and web portals ensuring issues are addressed efficiently and effectively.

• Work closely with the Service Desk IMT teams and business stakeholders to maintain smooth service delivery and support a positive user experience.

• Contribute to the rollout of new features and enhancements by helping test configure and introduce new digital workplace capabilities.

• Support users through training knowledge sharing informal coaching presentations and facilitation to help staff get the most value from digital tools.

• Perform system administration tasks such as managing permissions monitoring service performance and troubleshooting technical issues.

• Stay current with emerging technologies and new features particularly within Microsoft 365 and AI-enabled tools and bring forward ideas that improve collaboration productivity and service delivery.

What were looking for in you:

• Technical diploma in Information Technology or a related discipline.

• 35 years of experience supporting enterprise content and collaboration platforms such as Microsoft 365 including Teams SharePoint and Viva Engage enterprise content management systems and web portals.

• At least one formal Microsoft certification such as Azure Microsoft 365 or Windows is required. ITIL certification is considered an asset.

• Strong analytical and troubleshooting skills with the ability to identify issues develop solutions and determine appropriate courses of action.

• Strong customer service orientation with a commitment to technical excellence integrity and continuous improvement.

• Ability to work independently prioritize effectively manage multiple initiatives concurrently and adapt to changing priorities and timelines.

• Strong organizational verbal and written communication presentation facilitation and time management skills with the ability to tailor training and guidance to diverse audiences.

Additional Information:

• All applicants must be legally entitled to work in Canada at the time of application.

• Should an individual with the required qualifications not be available applicants with closely related qualifications may be considered. As a result the position may be redesigned and/or reclassified.

• This role has a business requirement to work from Calgary Head Office.

• If you need accommodation during any stage of the recruitment process please email . Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

What we offer you:

• Opportunity to make a difference and be part of a performance driven team thatis responsible forthe efficient safe orderly and environmentally responsible development of Albertas energy and mineral resources.

• The ability toleverageyourexpertiseand critical thinking skills to contribute in wide-rangingchallenging and complex work.

• Robust totalreward packages including; a competitive compensation program defined benefit pension plan(s) flexible benefits and wellness programs.

More information about working at the AERs including our comprehensive Total Rewards package can be found in the careers section of our website.

Our Commitment to Diversity:

At the AER our values of Accountability Collaboration Transparency and Trust & Respect are foundational to our culture a culture where every individual regardless of race colour religion gender national origin age disability or any other legally protected factors thrives and contributes their unique perspectives.

Our commitment to diversity equity and inclusion fuels innovation creating a brighter more sustainable Alberta for all. Join us in shaping this dynamic future.

Application closing date: July 13 2026 at midnight

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