AIOPS Lead

Position Description:

Are you motivated by the opportunity to shape the future of intelligent operations and help clients transform how they monitor manage and optimize complex technology environments These are exciting times for CGI and we are looking for an experienced AIOps Lead to provide architectural leadership and define the technology direction for our growing team.

In this role you will combine deep technical expertise with strategic vision guiding the design and delivery of innovative AIOps observability automation and service management solutions. You will work closely with clients delivery teams architects and technology partners to solve complex operational challenges establish technical standards and influence the evolution of our capabilities.

We are looking for a leader with a pioneering mindset who can translate business and operational needs into scalable technology solutions mentor technical teams and drive innovation across multiple engagements. This is an opportunity to take a leading role in shaping our AIOps strategy expanding our capabilities and delivering measurable value to clients in Canada and globally.

Your future duties and responsibilities:

As the AIOps Lead you will provide technical leadership across several strategic initiatives focused on AIOps observability automation and service management. This role will require close collaboration with internal teams clients architects delivery leaders and technology partners to define solution direction establish standards and ensure successful implementation.

You will act as both a hands on architect and a trusted technical leader helping teams solve complex operational challenges modernize monitoring capabilities and improve service reliability through automation and intelligent operations. You will also mentor team members support solution delivery and help shape the long term technology roadmap for the practice.

Your responsibilities will include:
. Leading the architecture design and implementation of AIOps and observability solutions
. Defining the technical strategy standards and roadmap for AIOps capabilities within the team
. Working with clients to understand business operational and technical requirements
. Translating client needs into scalable secure and supportable solution architectures
. Providing technical leadership throughout the full solution lifecycle from discovery and design through implementation and ongoing optimization
. Leading technical workshops solution design sessions and architecture reviews
. Evaluating AIOps monitoring observability automation and service management technologies
. Designing integrations across monitoring tools cloud platforms ITSM solutions event management systems and automation platforms
. Establishing best practices for event management service modeling correlation anomaly detection automation and operational intelligence
. Guiding the implementation of dashboards service health models monitoring strategies and automated remediation workflows
. Supporting pre sales activities including solution development estimates proposals presentations and technical demonstrations
. Troubleshooting complex technical issues and providing guidance on performance scalability resilience and security
. Mentoring architects developers engineers and operations specialists within the team
. Collaborating with delivery leaders to plan work manage technical risks and ensure solutions meet quality expectations
. Building strong relationships with clients and technology partners while acting as a trusted advisor
. Staying current with industry trends and identifying opportunities to introduce new technologies and innovative approaches
. Contributing to reusable solution patterns accelerators documentation and team knowledge sharing activities

Required qualifications to be successful in this role:

Essential Qualifications
. Significant experience designing implementing and leading enterprise AIOps observability monitoring or intelligent automation solutions
. Proven experience acting as a solution architect technical lead or technology advisor within complex enterprise environments
. Strong knowledge of monitoring and observability concepts including events metrics logs traces topology service health anomaly detection and event correlation
. Hands on experience with one or more enterprise AIOps observability monitoring or IT operations management platforms
. Experience integrating monitoring platforms with IT service management cloud automation notification and incident management solutions
. Strong understanding of hybrid infrastructure including cloud platforms servers networks databases containers applications and middleware
. Experience defining technical strategies reference architectures standards implementation roadmaps and reusable solution patterns
. Ability to translate business and operational requirements into scalable secure resilient and supportable technical solutions
. Experience leading technical workshops architecture reviews solution demonstrations and client presentations
. Strong troubleshooting and analytical skills with the ability to resolve complex technical and operational issues
. Experience working within Agile DevOps and structured delivery environments
. Demonstrated ability to lead technical teams mentor team members and provide direction across multiple initiatives
. Excellent written and verbal communication skills with the ability to communicate effectively with technical teams senior leaders clients and technology partners
. Ability to manage competing priorities and provide technical leadership with limited supervision

Desired Qualifications
. Experience with BMC Helix AIOps BMC Helix Operations Management BMC Helix Discovery BMC Helix ITSM or BMC Helix Log Analytics
. Experience with observability and monitoring platforms such as Dynatrace ServiceNow Grafana OpenSearch Splunk Elastic Netreo SCOM AWS CloudWatch or Azure Monitor
. Knowledge of OpenTelemetry distributed tracing log analytics synthetic monitoring and application performance monitoring
. Experience with event enrichment noise reduction root cause analysis service modeling topology mapping and automated remediation
. Experience with public cloud platforms including Microsoft Azure Amazon Web Services or Google Cloud Platform
. Knowledge of container and orchestration technologies such as Docker Kubernetes or OpenShift
. Experience with scripting APIs integration technologies and automation tools
. Understanding of artificial intelligence and machine learning concepts as they apply to IT operations
. Experience supporting pre sales activities including solution development effort estimation proposals presentations and proof of concept initiatives
. Experience working with vendor partners and contributing to product roadmaps advisory boards or industry forums
. Bilingual communication skills in English and French are considered an asset
Professional Attributes
. Strategic thinker with the ability to establish a technology vision and translate it into an executable roadmap
. Results oriented with a strong record of delivering complex technology solutions
. Client focused with the ability to build trusted relationships and provide clear technical guidance
. Innovative and curious with a strong interest in emerging technologies and modern operational practices
. Collaborative leader who can influence decisions across technical operational and business teams
. Comfortable working in ambiguous environments and taking ownership of complex technical challenges
. Strong commitment to quality continuous improvement knowledge sharing and team development
. Willingness to participate in industry forums technology communities and partner engagements to share best practices and identify emerging trends

Education and Certification
. Bachelors degree in Computer Science Information Technology Engineering or a related discipline or equivalent professional experience
. ITIL certification is preferred
. Relevant certifications in AIOps observability cloud architecture automation or enterprise monitoring technologies are considered an asset
. Architecture certifications such as TOGAF cloud architect certifications or vendor specific solution architect certifications are considered an asset

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $80000$130000. This role is an existing vacancy


#LI-AB19

Skills:

• Artificial Intelligence
• Database
• English
• Infrastructure
• French
• Python
• RESTful (Rest-APIs)

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.